Signature Designer (FAQ)

When using Exclaimer, all emails with a signature applied are converted to HTML format.

This is behavior by design.

We recommend taking a look at our Signatures Lookbook for inspiration on designing a signature, but if you cannot find a design that you like, we can build a signature for you.

We have a dedicated template services team who will take a design you like or have in mind, and build it for your use within our products. 

Note that this is a paid service; for more information, contact the Template Services team.

This issue usually happens if you have set px on the text boxes instead of pt.

You can change this using the Font Size drop-down arrow.

Dark mode is an accessibility setting that changes the color scheme of an interface, minimizing the amount of blue light to enhance readability and reduce eyestrain.
For more information, see How does dark mode affect email signatures?

Dark mode settings checks if the HTML has been set for background color and font:

If a color is set, the setting will reverse the colors; for example, black will change to white and white will change to black.

NOTE: This does not affect Plain Text Signatures.

Yes, you can. We recommend using Custom fonts and Fallback fonts.

You can duplicate templates and use new text for each sender, however you will have to manage each individual template.

Alternatively, you can use the visibility settings for Text elements based on user name. See How to use conditional visibility. 

If the {Telephone} field has been changed to a static number, the visibility is linked to Microsoft 365.

To resolve this issue, this field visibility needs to be changed to Always Visible.

Alternatively, if the {Telephone} field is not showing at all, check the data in Microsoft 365 – make sure the visibility is set correctly.

Unfortunately, the bitmap rendering process can cause quality issues. The cause is unknown.

If you are using a custom font or background image that is rendered as a bitmap, unfortunately, we cannot do anything about the quality here. We recommend you remove the custom font/background image. 

Alternatively, you can use font stacks and break up the background into separate images and background colors. See How to resolve bitmap quality issues. 

If you are having issues, we recommend:

1. Save, then close the signature template.
2. Open the signature template again.
3. Highlight the text required, then in the Properties pane, select Add Hyperlink, and add in the link.
4. Select OK to save the changes.
5. Hover over the preview with the cursor to check if the hyperlink has been set. You will notice the cursor will change to a hand shape.
    

Unfortunately, Outlook does not support image area mapping for the content composed within the body of the message in Outlook. This is how hyperlinks have to be added to objects rendered as bitmaps which, subsequently, is the method used to apply custom fonts to signatures.

However, you can use custom fonts via the Font Stack method.

If you are using a background image, you may be able to substitute this as a banner image or use a background color and split the image into different parts as a suitable workaround.

NOTES:

- This issue does not affect messages where the signature has been applied by an Exclaimer 'In-transit' signature rule.

- This issue does not affect social media icons despite them being rendered as bitmaps, as area mapping is not used.

This issue occurs mainly to override the mail client behavior.

To resolve this issue, you can either:

• Remove the hyperlink from the text you wish to show as blue and underlined, or
• Set blue and underline styles on the required text.

This happens because some mobile devices are designed to reduce the content of the entire email to Fit to Screen.

When the email being sent has an element within it that is larger than the device screen size, the mobile device reduces the whole email to fit on the screen.

See how to resolve this issue.

By default, Outlook removes the empty text spaces as it recognizes these as extra line breaks, and it also saves space in the email.

In most cases, a message will be displayed at the top of the email to say that the extra line spaces have been removed.

We recommend using Padding to create the extra space you want in the signature - this is universally read by all mail clients and devices.

For reasons unknown, sometimes underlines may not appear to be set.

To resolve this issue, you can:

• Clear the formatting and reapply the underline.
  
  OR

1. Save the template, then close the template.
2. Remove the hyperlink, then reapply the link back.

To resolve this: 

• Check that alignments are set correctly.
• Check the padding property.
• Check for white space around the image file - remove this using an image editor on the original file.

You can duplicate templates and use new Image/Logo elements to create different logos for each sender or sender group (such as a department), however you will have to manage each individual template.

Alternatively, you can use the visibility settings for elements based on user name. See How to use conditional visibility. 

Typically, this issue is caused when an iOS device (Apple iPhone or iPad) is used to reply to an email. The mail client is designed to remove embedded images from the email and replace them with tags, such as '<image001.png>'.

Mail clients such as Gmail cause embedded images to be sent as attachments and include them within the email signature.

You can stop this issue from occurring by using linked images.

See other ways to resolve this issue. 

When Exclaimer receives messages in Plain Text format, it checks if a signature needs to be applied, and if it does, it automatically converts them to HTML format before applying an HTML signature.

If a Plain Text message does not require a signature, it is not converted to HTML format.

Unfortunately, this is not possible.

Exclaimer signatures display data in the same format as they are stored in the Azure Active Directory. Currently, there are no features available for data manipulation.

Embedded images are physically attached to the email or signature by uploading them from a local directory. These are sent with the email, which affects the email's file size.

For more information, see embedded images vs linked images in email signatures.

Linked images are stored on a publicly facing web server, such as your company's web directory. The images are referenced in the email signature but never added to the email as a physical element.

For more information, see embedded images vs linked images in email signatures.

Consider how your customers view the emails you send them:

• If many of your customers use email clients like Outlook, then we recommend using embedded images.
• If many of your customers view your emails on mobile devices, we recommend using linked images.