Why do images in my signature appear large after a reply or forward message? – Exclaimer Cloud Knowledge Base

Scenario

Using Exclaimer Cloud, you have created your signature template with all the required information and images. Your first email looks correct, but in some cases, when you reply or forward the email, the images appear very large and not the required size for the signature template.

For example:
Correct signature

Broken Signature

Reason

Some email clients ignore the Width and Height values set on the image(s) in the signature template and revert the image(s) back to the native image size.

Resolution

To prevent this issue, you need to ensure that the images used within your signature design are created at the required size for the signature template.

For example, your logo is created at 1000px by 1000px but the signature template requires the logo to be 100px by 100px in size.

Now, instead of re-sizing the image in the signature template, create the image at the required size - you can use Image Editing applications, such as Photoshop or Paint.NET.

Then upload the image to the signature template again.

Tip! When editing images, it is good practice to use a simple naming convention for the images.

For example, the original image is called "mylogo_original.png"; when you re-size the image, then rename the image to "mylogo_100x100.png" - this allows you to identify the re-sized image quickly.