The Analytics dashboard is not showing correct data
In order for the data to be collected and displayed on the dashboard, your emails need to be routed through Exclaimer servers.
See
Engagement Analytics and
Signature Usage Analytics.
Why can't I see a specific group (group implies members from the Microsoft 365/Entra ID or G Suite/Google directory) when defining which groups will be included to use the selected signature?
Only the group's contact details synced with Exclaimer are available for you to select from.
Please have a look at Signature Senders for more information on how to define specific senders (which includes groups, email addresses or domains) from within your organization who will be included in using the selected signature.
Does Exclaimer work with groups that are hidden from the Global Address List?
Yes, groups that are hidden from the Global Address list are still synchronized by Exclaimer and can be selected as a condition when configuring signatures.
Can the ExclaimerReadOnlyPowershell account be deleted?
Yes, you can safely delete the account.
The ExclaimerReadOnlyPowershell account was previously necessary for synchronizing custom attributes; however, following some enhancements made by Microsoft, this feature has been upgraded so that this account is no longer necessary.
Where is that information stored if the details uploaded via the User Details Editor do not update the Azure AD?
All data uploaded to the
User Details Editor feature via the
CSV Upload option or other user options are stored in Exclaimer's own load-balanced data centers.
Are user photos embedded or web-hosted?
All user photos uploaded into our system will be embedded into the message when the signature is applied.
Can I upload images for multiple users at once?
Yes, of course! For more information, please see
how you can upload multiple user photos at once.
What happens if the user photo field is defined in the signature, but no image has been uploaded?
By default, the User Photo element is hidden in the signature for users who do not have an uploaded photo.
Can I place a Campaign banner before my signature?
Campaigns always appear after a signature template due to Exclaimer's rules processing order. To add content that appears before a signature, use the
Headline Content signature element, which attaches your content to a specific signature template.
After I have synced the available Microsoft user attributes, can I choose which ones are available in the User Details Editor?
Microsoft offers 15 custom attributes as standard. You cannot choose which of the 15 attributes to sync. When using
Additional Attributes, you can either sync all available attributes or specify your own
custom attributes.
Does your system support Entra ID out-of-the-box Automatic User Provisioning?
We do not support this specific service, but user details are automatically synchronized for the purpose of applying signatures.
Does Exclaimer support an Auto Responder?
No, Exclaimer does not support an Auto Responder.
Can I remove the nametag from my Meeting Branding?
No, you cannot remove the Meeting Branding nametag. You can, however,
customize the content, including fonts and colors.
Can I use Meeting Branding on Zoom For Government?
The Exclaimer Meeting Branding for Zoom app is not compatible with Zoom For Government, but you can download your Meeting Branding theme(s) from the User Details Editor and use the image file as a custom background by uploading to the Zoom Desktop client. For more information on using the User Details Editor, see
Manage your contact details, particularly Step 6.
How do I subscribe to the Exclaimer newsletter?
You can subscribe to the Exclaimer newsletter by following this link:
https://exclaimer.com/newsletter-signup/ and entering your details in our newsletter signup form.
Does Meeting Branding work on Zoom for mobile?
No. Meeting Branding requires the Zoom Desktop client, which only works on Desktop. It cannot be used on mobile devices.
Can I put a signature above the body/content of my email?
If you are a Pro plan user, you can create signature content using our Headline Content feature to place it above the body text of your email. Headline Content is displayed above your email message when sending, and you do not have to add regular signature content to a template to use it. For more information on creating a template with Headline Content, see Working with Headline Content.
NOTE: Headline Content requires Server-Side configuration.
