Purchase/Billing Exclaimer subscription (FAQ)

We understand that every company’s budget is different, so we offer two methods to help you pay easily and in a way that suits you. 

Annual billing is selected by default. If you prefer, you can choose monthly billing during purchase.

Annual payment: If you would like to pay for your Exclaimer subscription in one go, the easiest way is to use your credit/debit card to pay for the entire year.
Please mention this to your Exclaimer Account Manager when placing an order.

Monthly payment: You can pay for your Exclaimer subscription in 12 monthly instalments. If you choose to pay using our 12-month plan, we will charge you every month on the date that you upgrade to a paid plan.

Regardless of your payment plan, the amount taken from your account depends on the active number of Microsoft 365 users requiring email signatures to be added to their messages.
After payment has been taken, it may still take a few days before it appears in your account.
If you would like to know when your next billing date is or if there are recent charges that have been applied to your account, select Manage on your Active Subscriptions.

Unfortunately, Exclaimer does not accept cheques as an acceptable payment method.

We only accept credit/debit cards and purchase orders, depending on the size of your organization.

To renew a subscription, submit a request to the renewals team. For information on our automated renewals process, see Information on automated renewals.

Unfortunately, Exclaimer does not accept PayPal as an acceptable payment method.

We only accept credit/debit cards and purchase orders, depending on the size of your organization.

In addition to checking that you have enough funds in your account, we recommend that you contact your bank or credit card company as soon as possible to find out why the payment was declined.

For issues with invoices or billing, submit a request to the accounts team.
(We will try to take payment from your credit/debit card three times every 24 hours) 

There can be various reasons why a payment is declined; some of the most common reasons are:

• There may be a typo when entering the card number.
• The date entered may not be correct.
• The card may have expired.
• There may be a typo when entering the Card Verification Code (CVC).
• The card is not set up for international payments - this is only valid for Exclaimer overseas customers.

The cost of Exclaimer - Signatures for Microsoft 365 subscriptions depends upon the number of active email users in your organization and the pricing plan.
(A user is defined as an individual email address that gets a signature applied.)

You can either pay: 

• Per-user per month basis, or as a
• One-off yearly cost, and you only pay for the number of active Microsoft 365 email users you need.

For more information on different subscription plans, see Exclaimer pricing plans.

Only the subscription Owner can add a payment method to their subscription. 

Yes, you can. 

From the Overview tab (in the dashboard), select Manage against the required subscription. Under Subscription details, select Change next to the Payment method.

Yes, Exclaimer is known to work where Microsoft 365 is purchased from GoDaddy.

Make sure you have an account with Global Admin permissions and access to Exchange Online for use during the setup of Exclaimer.

The Direct Debit option is available in the following countries:

• Austria
• Australia
• Belgium
• Canada
• Cyprus
• Estonia
• Finland
• France
• Germany
• Greece
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Monaco
• Netherlands
• Portugal
• San Marino
• Slovakia
• Slovenia
• Spain
• United Kingdom
• United States

• The on-premises version consists of the Exclaimer Exchange Transport Agent, which is installed on an on-premises Exchange Server. This enables server-side email signatures to be applied to emails sent from on-premises Exchange mailboxes. Signature design and management are still handled through Exclaimer’s cloud-based web portal.
• For organizations using on-premises Exchange alongside Microsoft 365, Exclaimer offers client-side signatures via the Exclaimer Cloud Signature Update Agent. This allows users with Microsoft 365 accounts to apply signatures directly in Outlook as they compose emails.

To pay by check in the US, send the check to the following address:
 

Exclaimer LLC 
100 Federal Street 
Floor 33  
Boston, MA   
02110  
United States