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Subscription details

  1. Exclaimer Knowledge Base
  2. User Manual
  3. Account Settings
  4. Subscriptions
Payal Arya
  • Updated

Description

Once you have successfully created an Exclaimer subscription, you can view the subscription details in the Exclaimer portal. 

How to access it 

To access the subscription details: 

  1. Log into the Exclaimer portal and navigate to the Overview tab.

  2. From the Overview tab, select Manage next to the required subscription.

    The Subscription details displays the relevant details for the selected subscription.

    Example:

    If you have a test subscription, then a banner will appear at the top of the screen, reflecting that it is a Test Subscription.

Understanding your subscription details 

The table below describes the different fields displayed in the Subscription details section:   

Name

Displays the unique name of your Exclaimer subscription.

To edit the name, select the   pencil icon.
As required, enter the subscription name, then select Save.

The updated subscription name is displayed in the Subscriptions list in the Overview tab. 
Product Displays the name Exclaimer product you have configured. 
Plan Displays the name of the Exclaimer Plan tier you are subscribed to. For more information on pricing and available plans, see Exclaimer pricing plans.
Number of users Displays the number of mailboxes that have Exclaimer Signatures added to their emails via your Exclaimer subscription.
Status Displays the status of your Exclaimer subscription, whether it is Active or on trial. If it is on trial, the number of days left on your trial will be displayed.
Next payment date Displays the date when the next payment is due for your subscription to remain Active.
Payment method Displays the payment method used for the selected subscription. 

- You can see the expiry date of the card used.

- If your card is about to expire soon or has already expired, then you will see a banner at the top similar to this example:

To change the payment method:
  1. Select Change.
  2. From the Payment method drop-down list, select the payment method by which you wish to pay.
    The different options are:
    - Direct Debit
    - Credit Card
    - Invoices (requires manual payment)
  3. Select the terms and conditions to proceed.  
  4. Select Purchase to activate your subscription. The billing payment will run on the Standard monthly billing cycle.

We recommend that you include more than one payment method in case your primary payment method does not go through.

To change the payment frequency:

  1. From the header bar, select Support then select Submit a Request.


    This opens the Support ticket form.
  2. Select Account Services.
  3. Fill in the details. Within the What can we help with? drop-down, select the Payment frequency change option. 
  4. Select Submit. A member of the Account Services team will contact you as soon as possible.

    For more information, see Support Ticket.
Server

Displays the Exclaimer Azure Region connected to your Exclaimer subscription.
ID

Displays the unique subscription ID.
If you raise a support ticket, you will need to supply your subscription ID.

 

For more information, see How to locate your subscription ID in the Exclaimer Portal.
Secondary email address

Displays a second email address that will receive a copy of the invoice.
Only the subscription Owner can update the secondary email address.
To edit the email address, select the pencil icon.
The Admin and Editor can only view the email address.

 

For more information, see User Management.
Cancel this subscription Select to cancel the subscription.