Subscription details – Exclaimer Cloud Knowledge Base

Description

Once you have successfully created an Exclaimer Cloud subscription, you can view the subscription details in the Exclaimer Cloud portal.

How to access it?

To access the subscription details:

Log into the Exclaimer Cloud portal and navigate to the Overview tab.
From the Overview tab, click Manage against the required subscription.

The Subscription details displays the relevant details for the selected subscription.

Example:

If you have a test subscription, then a banner will appear at the top of the screen, reflecting that it is a Test Subscription.

Understanding your subscription details

The table below describes the different fields displayed in the Subscription details section:

Name	Displays the unique name of your Exclaimer Cloud subscription. To edit the name, click on the pencil icon (). As required, enter the subscription name, then click Save. The updated subscription name is displayed in the Subscriptions list in the Overview tab.
Product	Displays the name Exclaimer Cloud product you have configured.
Number of users	Displays the number of mailboxes that have Exclaimer Cloud Signatures added to their emails via your Exclaimer Cloud subscription.
Status	Displays the status of your Exclaimer Cloud subscription, whether it is Active or on trial. If it is on trial, the number of days left on your trial will be displayed.
Next payment date	Displays the date when the next payment is due for your subscription to remain Active.
Payment method	Displays the payment method used for the selected subscription. - You can see the expiry date of the card used. - If your card is about to expire soon or has already expired, then you will see a banner at the top similar to this example: To change your payment method, click Change. From the Payment method drop-down list, select the payment method by which you wish to pay. The different options are: - Direct Debit - Credit Card - Invoices (requires manual payment) Select the terms and conditions to proceed. Click Purchase to activate your subscription - the billing payment will run on the standard monthly billing cycle. But, if you wish to move to an annual invoice contract, please contact our Sales team (sales@exclaimer.com) for more information. We recommend: You include more than one payment method in case your primary payment method does not go through.
Server	Displays the Exclaimer Azure Region connected to your Exclaimer Cloud subscription.
ID	Displays the unique subscription ID. If you raise a support ticket, you will need to supply your subscription ID.
Cancel this subscription	Click to cancel the subscription.