Cancel Exclaimer Cloud subscription – Exclaimer Knowledge Base

Description

If, for any reason, you wish to cancel your Exclaimer Cloud subscription, then you can easily do so.

WARNING! Only the subscription owner can cancel the Exclaimer Cloud subscription.

How to access it?

To access the Cancel subscription option:

Log into the Exclaimer Cloud portal and navigate to the Overview tab.
From the Overview tab, click Manage against the required subscription then click Cancel this subscription.

Example:

If you have a test subscription then a banner will appear at the top of the screen reflecting that it is a Test Subscription.

The Cancel subscription window is displayed.

Please click on the required options listed below to go through the detailed description:

Cancelling an Exclaimer Cloud subscription

To cancel an Exclaimer Cloud subscription:

In the Cancel subscription window,

Confirm that all your details are correct.
Select the reason for cancelling the subscription.
Click Cancel subscription.
Example:

WARNING! You must ensure that you remove the Exclaimer Cloud mail flow configuration from your environment when your subscription or trial ends. Failure to do so will result in rejection of any emails routed to Exclaimer Cloud.

For more information, see the relevant procedure for your environment:
How to uninstall Exclaimer Cloud for Microsoft 365
How to uninstall Exclaimer Cloud - Signatures for Exchange
How to uninstall Exclaimer Cloud from your Google Workspace environment

Cancellation Pending - What happens next?

Once you have chosen to cancel your subscription, the status will display as Cancellation Pending.

A member of our Operations Team will get in contact with you to advise on further steps. This will usually be within three working days to one week.

NOTES: Please be aware that as per our terms and conditions, you will be liable for the remaining amount left on your contract. Full payment will be expected on the termination of your contract with Exclaimer.

Your account will still be active until the last payment has been received. This is non-negotiable and you will not receive refunds for partial months.

Exclaimer Cloud will work for seven days after your last bill payment has been received. After seven days, all features will be deactivated. We recommend that you update your email server settings during this time.