Support Ticket

Description

If you encounter a technical issue using Exclaimer and need help from our Support team, or need to speak to a member of Account Services, you can raise a ticket via our Support form.

How to access it

To access the Support ticket form within Exclaimer:

1. From the header bar, select the question mark icon to open the Help menu.
   
   
2. Select Raise a support ticket. This opens the Support ticket form.
   
   
   _{The Help menu is found under the question mark icon.}

To access the Support ticket form without logging in:

1. EITHER:
   From any page of this knowledge base, select Submit a request from the header section. This opens the Support ticket form.
   
   
   _{Select Submit a request from the top of any knowledge base page.}
   
   OR
   
   From any article on this knowledgebase, select the Raise Ticket button under Still need help? in the footer section following the article content.
   
   
   _{The Raise Ticket button is found after the content of any article.}

Raising a Support ticket

To raise a support ticket:

1. Under Raise a ticket, select either Technical Support or Account Services.
   
   Choose Technical Support for: Reporting bugs, technical assistance, or issues with features.
   Choose Account Services for: Renewals, payment and billing, account issues, partner/distributor questions, or sales.
   This opens the appropriate ticket form.
   
   
   _{The Technical Support and Account Services ticket forms.}
   
   
2. Under Your email address, enter a contact email for our team to reach you at.
   
   
3. Under Subject, enter a subject line for your request.
   
   
4. Under Description, enter your request or describe your problem.
   
   
5. For Technical Support, select the relevant feature from the Feature drop-down.
   
   
6. For Account Services, select your type of request from the What can we help with? drop-down.
   
   
7. [Optional] Under Attachments, drag and drop or select to upload any files you wish to attach, such as screenshots.
   
   
8. Select Submit.
   Once submitted, a member of the Exclaimer Support or Account Services team will contact you as soon as possible.
   
   NOTE: Our Support team may ask you for your Subscription ID to locate your subscription. For more information, see how to locate your subscription ID in the Exclaimer Portal.