Support Ticket

Description

If you encounter a technical issue using Exclaimer Cloud, you can raise a ticket and get a member of the Exclaimer Support team to assist you.

To view your previously raised tickets, please see How do I login and view my Exclaimer Cloud Support tickets.

How to access it?

To access the Support option:

1. From the top-right of the screen, click Support.
   
   

Raising a Support ticket

To raise a support ticket:

1. Click Submit a request at the top-right of the web page:
   
   The Submit a request screen is displayed: 
   
   
   
2. In CC, enter the email address of any additional personnel you wish to be included on the ticket.
   This is optional.
   
   
3. In Subject, enter a meaningful subject for your ticket.
   
   
4. In Description, briefly describe the problem you are facing. 
   
   
5. From the How is this impacting your business drop-down, select the required option.
   
   
6. From the Feature drop-down list, select the required feature you wish to raise the ticket for.
   This is optional.
   
   
7. In Subscription ID, enter the subscription ID for which you wish to raise the ticket for.
   For more information, see how to locate your subscription ID in the Exclaimer Portal. 
   
   
8. In Phone, enter the contact number you wish to be reached at regarding your support request.
   This is optional.
   
   
9. In Attachments, you can either add or drag and drop any error logs or files associated with the issue.
   This is optional.
   
   
10. Click Submit to submit your ticket.
    Once submitted, a member of the Exclaimer Support team will contact you as soon as possible.