Support Ticket

Description

If you encounter a technical issue using Exclaimer and need help from our Support team, or need to speak to a member of Account Services, you can raise a ticket via our Support form.

How to access it

To access the Support ticket form within Exclaimer:

1. From the header bar, select the question mark icon to open the Help menu.
   
   
2. Select Raise a support ticket. This opens the Support ticket form.
   
   
   _{The Help menu is found under the question mark icon.}

To access the Support ticket form without logging in:

1. EITHER:
   From any page of this knowledge base, select Submit a request from the header section. This opens the Support ticket form.
   
   
   _{Select Submit a request from the top of any knowledge base page.}
   
   OR
   
   From any article on this knowledgebase, select the Raise Ticket button under Still need help? in the footer section following the article content.
   
   
   _{The Raise Ticket button is found after the content of any article.}

Raising a Support ticket

To raise a support ticket:

1. Under Raise a ticket, select either Technical Support or Account Services.
   
   Choose Technical Support for: Reporting bugs, technical assistance, or issues with features.
   Choose Account Services for: Renewals, payment and billing, account issues, partner/distributor questions, or sales.
   This opens the appropriate ticket form.
   
   
   _{The Technical Support and Account Services ticket forms.}
   
   
2. Under Your email address, enter a contact email for our team to reach you at.
   
   
3. Under Subject, enter a subject line for your request.
   
   
4. Under Description, enter your request or describe your problem.
   
   
5. For Technical Support, select the relevant feature from the Feature dropdown.
   
   
6. For Account Services, select your type of request from the What can we help with? dropdown.
   
   
7. [Optional] Under Attachments, drag and drop or select to upload any files you wish to attach, such as screenshots.
   
   
8. Select Submit.
   Once submitted, a member of the Exclaimer Support or Account Services team will contact you as soon as possible.
   
   NOTE: Our Support team may ask you for your Subscription ID to locate your subscription. For more information, see how to locate your subscription ID in the Exclaimer Portal.