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Support Ticket

Payal Arya
  • Updated

Description

If you encounter a technical issue using Exclaimer Cloud, you can easily raise a ticket and get a member of the Exclaimer Support team to assist you.

How to access it?

To access the Support option:

  1. From the top-right of the screen, click Support.

Raising a Support ticket

To raise a support ticket:

  1. From the Raise a Support ticket section, click Raise a ticket.

    The Submit a request     screen is displayed: 

  2. In CC, enter the email address of any additional personnel you wish to be included on the ticket.

  3. In Subject, enter a meaningful subject for your ticket.

  4. In Description, briefly describe the problem you are facing. 

  5. From the Product drop-down list, select the associated product.

  6. In Attachments, you can either add or drag and drop any error logs or files associated with the issue.

  7. Click Submit to submit your ticket.

    Once submitted, a member of the Exclaimer Support team will contact you as soon as possible.

    In some cases, you might need to refer to your Subscription ID - make sure you are ready with this information. See How to locate your subscription ID in the Exclaimer Portal.