Description
If you encounter a technical issue using Exclaimer, you can raise a ticket and get a member of the Exclaimer Support team to assist you.
To view your previously raised tickets, please see How do I login and view my Exclaimer Support tickets.
How to access it
To access the Support option:
- From the top-right of the screen, select Support.
Raising a Support ticket
To raise a support ticket:
- Select Submit a request at the top-right of the web page:
The Submit a request screen is displayed:
- In CC, enter the email address of any additional personnel you wish to be included on the ticket.
This is optional.
- In Subject, enter a meaningful subject for your ticket.
- In Description, briefly describe the problem you are facing.
- From the How is this impacting your business drop-down, select the required option.
- From the Feature drop-down list, select the required feature you wish to raise the ticket for.
This is optional.
- In Subscription ID, enter the subscription ID for which you wish to raise the ticket for.
For more information, see how to locate your subscription ID in the Exclaimer Portal.
- In Phone, enter the contact number you wish to be reached at regarding your support request.
This is optional.
- In Attachments, you can either add or drag and drop any error logs or files associated with the issue.
This is optional.
- Select Submit to submit your ticket.
Once submitted, a member of the Exclaimer Support team will contact you as soon as possible.