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How to locate your subscription ID in the Exclaimer Portal

  1. Exclaimer Knowledge Base
  2. Solutions
  3. Portal
Ari Flavell
  • Updated

Scenario

You are submitting a Support ticket or speaking with an Exclaimer representative, and they request your subscription ID to identify your subscription. You need to locate the subscription ID linked to your account.

NOTE: You must be an Owner or Admin to locate your subscription ID. For more information on roles and permissions, see User Management.

Resolution

To view the Sub ID for the subscription you are logged into: 

  1. Log in to your Exclaimer account using Owner or Admin credentials.
     
  2. Open the Account menu by selecting the initials icon in the header bar. 
     

  3. The subscription ID is displayed under the email address of the logged-in user.


    The subscription ID is displayed under the email address of the logged-in user.  This screenshot is an example - do not use this value as it is not your own ID.
     

    To view the Sub ID for a different subscription when multiple subscriptions are available:

  1. Select Change Subscription.


    Select Change Subscription to change your subscription.
     
  2. Locate your subscription and select Manage.


    The Manage button is only available for subscriptions where you are the Owner or Admin.
     

  3. In the Subscription details section, locate the ID line. The value here is your subscription ID. If requested, report this value to Exclaimer when contacting about your subscription(s). 


    The ID line of the Subscription details section shows your subscription ID. This screenshot is an example - do not use this value as it is not your own ID.

    NOTE: If the Exclaimer subscription has been purchased from a reseller or distributor, then two IDs are displayed: the Exclaimer ID and the distributor ID. In most cases, support tickets should be raised directly with the distributor. Contact your subscription Owner to confirm your support contract.