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How to locate your subscription ID in the Exclaimer Portal

  1. Exclaimer Knowledge Base
  2. Solutions
  3. Portal
Ari Flavell
  • Updated

Scenario

You need to find the subscription ID for your Exclaimer subscription, possibly for a Support ticket or because Exclaimer staff need it to identify your subscription.

NOTE: You must be an Owner or Admin to locate your subscription ID. For more information on roles and permissions, see User Management.

Resolution

To locate your Subscription ID: 

  1. Log in to your Exclaimer account using Owner or Admin credentials.
  2. If you have only one subscription, your subscription will launch automatically. Navigate to the portal by selecting the initials icon in the header bar to open the Accounts menu, then selecting Account.


    The Account menu is found under the initials icon. The initials are of the user currently logged in.
    Tip! You can also access the portal by selecting the subscriptions portal link in the Subscriptions section of the Home page, or by selecting Sign out from the Account menu.
  3. Locate your subscription and select Manage.


    The Manage button is only available for subscriptions where you are the Owner or Admin.

  4. In the Subscription details section, locate the ID line. The value here is your subscription ID. If requested, report this value to Exclaimer when contacting about your subscription(s).


    The ID line of the Subscription details section shows your subscription ID.
    NOTE: If the Exclaimer subscription has been purchased from a reseller or distributor, then two IDs are displayed: the Exclaimer ID and the distributor ID. In most cases, support tickets should be raised directly with the distributor. Contact your subscription Owner to confirm your support contract.