Scenario
If you are raising a ticket with Exclaimer Support, it is important to have your Subscription ID ready. The Subscription ID helps the Support team identify your subscription and resolve your issue quickly.
Resolution
Follow the steps below to locate your Subscription ID:
-
Log in to the Exclaimer Cloud portal (portal.exclaimer.com) with your Administrator or Owner account.
- If you have only one subscription, the system will automatically launch your subscription. To find your subscription ID, follow the instructions as described here: If you have only one subscription.
- If you have multiple subscriptions, the system will switch to the Accounts section. Please follow the instructions as described here: To locate your subscription ID in the Exclaimer Portal.
If you have only one subscription - please follow any of the methods listed below:
Method 1: From the left-hand pane, click Account Settings, then select Subscriptions. 
You will be redirected to the Overview tab on the dashboard. Click Manage and follow the instructions as described here: To locate your subscription ID in the Exclaimer Portal.
Method 2: From the left-hand pane, click Home, then within Subscriptions, click subscription portal.
You will be redirected to the Overview tab on the dashboard. Click Manage and follow the instructions as described here: To locate your subscription ID in the Exclaimer Portal.
Method 3: From the left-hand pane, click Sign Out.
You will be redirected to the Overview tab on the dashboard. Click Manage and follow the instructions as described here: To locate your subscription ID in the Exclaimer Portal.
To locate your subscription ID in the Exclaimer Portal
- Click Manage against the subscription whose subscription ID you wish to locate.
Example:
- Under the Subscription details section, the ID field displays the subscription ID.
Copy this value and paste it on the Exclaimer Support ticket.
Example:
If the Exclaimer Cloud subscription has been purchased from a reseller or distributor, then you will see two IDs: Exclaimer ID and the distributor ID.
In most cases, the support ticket should be raised directly with the distributor. Please contact your subscription owner to confirm your support contract.