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How to force a signature update for the Exclaimer Cloud Signature Update Agent

Payal Arya
  • Updated

Scenario

You have installed the Exclaimer Cloud Signature Update Agent and would like to know how you can force the application to update signatures.

You can do this if you are an Admin or Editor in Exclaimer Cloud, testing signature changes and don't want to wait for the Agent to update by itself (the Agent automatically downloads signatures every 60 minutes).

Resolution

The resolution depends upon whether you are using Windows or Mac.

Please click on the required options listed below to go through the detailed description:

For Windows
To force a signature update, simply re-run the Agent from your start menu:
  1. Click Start.

  2. Navigate to Exclaimer.
  3. Open the Exclaimer Cloud Signature Update Agent application.
Any existing instance of the Agent will automatically end-task, and the Agent will start the process to download new signatures.
For Mac
To force a signature update, there are two possible methods:
Using the Activity Monitor
Using the Terminal


To use the Activity Monitor to force a signature update:

  1. Open Activity Monitor (Launchpad > Other >Activity Monitor).

  2. Select the Exclaimer Signature Agent.

  3. Click the Stop icon.

    Example:


  4. Click Quit.

    The Agent will start the process to download new signatures.

To use the Terminal to force a signature update:

  1. Open the Terminal.

  2. Enter the following command to stop the Exclaimer Cloud Signature Update Agent:

    launchctl bootout gui/$(id -u) /Library/LaunchAgents/com.exclaimer.csua.plist
  3. Enter the following command to start the Exclaimer Cloud Signature Update Agent:

    launchctl bootstrap gui/$(id -u) /Library/LaunchAgents/com.exclaimer.csua.plist

    The Agent will start the process to download new signatures.

NOTE: When running from the Terminal, please make sure the Terminal has Full Disk Access to get signatures for Apple Mail.

To enable Full Disk Access:

  1. Go to System Preferences, then select Security & Privacy.

  2. The Security & Privacy window is displayed; select the Privacy tab.

  3. From the left-hand side options, select Full Disk Access.

    - If the Cloud Signature Update Agent is run directly, then theExclaimer Signature Agent will need Full Disk  Access.

    - If the Cloud Signature Update Agent is run from the Terminal, then the Terminal will need Full Disk Access.

    - Some installations of macOS require Full Disk Access to be enabled for both the Terminal and the Exclaimer Signature Agent.