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How to force a signature update for the Exclaimer Cloud Signature Update Agent

  1. Exclaimer Knowledge Base
  2. Solutions
  3. Applying Signatures
Ari Flavell
  • Updated

Scenario

You have installed the Exclaimer Cloud Signature Update Agent, which updates available signatures every 60 minutes. However, you would like to force an update to access available signatures sooner.

Resolution

You can force a signature update if you have Admin or Editor permissions in Exclaimer. For more information about permissions, see User Management.

To force a signature update, re-run the Agent from your Start menu.

  1. Open the Start menu or type Exclaimer in the Search bar.

  2. If using the Start menu, locate and expand Exclaimer Ltd.
  3. Open the Exclaimer Cloud Signature Update Agent application.

This will close the Agent if open and re-start the signature update process.

NOTE: If you are experiencing issues with signature synchronization or the Exclaimer Cloud Signature Update Agent, Exclaimer Support will be happy to assist you with troubleshooting.

For Windows:

  1. Run the Event Viewer.
  2. Navigate to Windows logs > Application.
  3. Right click Application and select Save all events as. Save as a .evtx file.
  4. Compress the file to a .zip file.
  5. Submit a request and add the .zip file to send the logs to our Support team.
For more information on logging, see our knowledge base resource on Diagnostics Logs.