Diagnostics Logs

The Diagnostics screen contains the Diagnostic Logs search, which returns signatures based on search criteria.

_{The Diagnostics search.}

To search for diagnostic logs:

1. In the Sender text field, enter the email address of a sender.
   
   
2. From the Diagnostic Log Type dropdown, select a type of signature deployment to display logs for: Client-Side, Server-Side, or Exchange On-Premises.
   NOTE: Exchange On-Premises may not be visible depending on your subscription.
3. From the Date Range dropdown, select a date range to display logs from: Past Day, Past Two Days, Past Week, or Custom Range.
   NOTE: Only 7 days of log information is retained by Exclaimer.
   Selecting Custom Range enables the Start date and End date entry fields. Enter your start and end dates or use the calendar picker by selecting the calendar icon to set a custom date range.
   
   
4. Select Search. This displays the logs that match your search criteria.
   
   
5. To view the Log Details for a specific log, select the details magnify glass icon.
   
   
   _{Select the magnifying glass to view the Log Details.}

The Search results

_{The Diagnostic Logs search results list.}

The results list displays up to 100 logs. The list of logs displays columns containing the following data:

Timestamp: Displays the date and time the signature was sent.

Status: Displays the event type - this appears as Information.

Signatures Matched: Displays a True/False result indicating whether a signature that could be applied was found.

Sender: displays the sender's email address.

Details magnify glass icon: Select the icon to view the Log Details for an individual log.

The Signature tab shows you why signatures were or were not applied and which signature rules are affecting deployment. For more information on available signature rules, see Manage Signature Rules. The log displays any applied signature rules for each enabled signature in the order they are stored.
Rules are evaluated and displayed in the same way as the Signatures Tester.


_{The Signature tab.}

Signatures are indicated by a card icon.

The log checks the following conditions for each signature:

• Enabled for client-side/server-side
• Senders
• Exceptions
• Recipients
• Date/Time
• Advanced Rules (Server-Side only)

Select the arrow to expand each signature. This displays the Rules and Result expandables for that signature.

The Rules expandable shows all the rules that were evaluated. Each rule has a Success (green tick) or Failure (yellow cross) icon indicating whether the rule conditions were met. Rules that you did not set are greyed out, showing that they are not applicable to this signature and are not checked by the Tester.

The Result expandable informs you whether the signatures were successful and, if unsuccessful, the reason why they could not apply.

• Success: If all conditions for the signature are met, all rules and the folder will have a green tick icon and the result will show Signature applied.
• Failure: If any conditions are not met, the rules will have a yellow cross icon and the Result will show Signature not applied. The reason for the failure then followed this.

The Details tab displays the following information:

Type: Displays the information type. 
Log type: Displays the configuration of the signature.
Log message: Displays whether a signature was applied.
Signatures matched: Displays a True/False result indicating whether a signature that could be applied was found.


_{The Details tab.}