Description
You can cancel your Exclaimer subscription from the subscription management screen.
WARNING! Only the subscription Owner can cancel the Exclaimer subscription.
How to access it
To access the Cancel screen:
- Open the subscriptions portal. This can be done in the following ways:
EITHER:
From the Subscriptions section of the Home page, select Subscription portal.
OR
From the menu sidebar, expand Account Settings and select Subscriptions.
- Locate your subscription and select MANAGE. The Cancel this subscription option is found in Subscription details.
Select an option below to view the related information:
Cancelling an Exclaimer subscription
To cancel an Exclaimer subscription:
- Select Cancel this subscription...
This opens the Cancel subscription screen. - Confirm that your subscription details are correct, then select a reason for cancelling from the radio buttons.
- Select Cancel subscription.
WARNING! You must ensure that you remove the Exclaimer mail flow configuration from your environment when your subscription or trial ends. Failure to do so will result in rejection of any emails routed to Exclaimer.
For more information, see the relevant procedure for your environment:
How to uninstall Exclaimer for Microsoft 365
How to uninstall Exclaimer - Signatures for Exchange
How to uninstall Exclaimer from your Google Workspace environment
For more information, see the relevant procedure for your environment:
How to uninstall Exclaimer for Microsoft 365
How to uninstall Exclaimer - Signatures for Exchange
How to uninstall Exclaimer from your Google Workspace environment
Cancellation Pending - What happens next?
Once you have chosen to cancel your subscription, your subscription status reads Cancellation Pending.
A member of our Operations Team will get in contact with you to advise on further steps. This will usually be within three working days to one week.
NOTES: Please be aware that as per our terms and conditions, you will be liable for the remaining amount left on your contract. Full payment will be expected on the termination of your contract with Exclaimer.
Your account will still be active until the last payment has been received. This is non-negotiable and you will not receive refunds for partial months.
Exclaimer will work for seven days after your last bill payment has been received. After seven days, all features will be deactivated. We recommend that you update your email server settings during this time.
Your account will still be active until the last payment has been received. This is non-negotiable and you will not receive refunds for partial months.
Exclaimer will work for seven days after your last bill payment has been received. After seven days, all features will be deactivated. We recommend that you update your email server settings during this time.
To delete your account and fully remove your information, speak to the Operations Team handling your cancellation, or request a deletion by raising a support request.