Description
Our system automatically generates and sends out invoices to the billing contact for your subscription on a monthly or annual basis, depending on your payment schedule. These invoices also display any additional costs incurred as a result of exceeding the number of ordered users for Exclaimer.
Take a closer look at the examples below to learn more about how the invoices are structured and what they mean:
The table below describes the different sections within the Annual invoice:
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This section consists of: - Exclaimer company information - Invoice number - Invoice date - Payment terms - PO Ref (if provided) - VAT number (where applicable) |
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This section consists of: - Number of users - Subscription period - Price per user - End user - Quantity (how many times it's ordered) - Net amount - Total invoice amount - including and excluding taxes |
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This section consists of: |
The invoice structure is slightly different from the Annual invoice:
- There will be two product line items.
The end date for renewal is 01 Dec 2023. In this example, the additional cost is only divided from October to December- the time in which the over usage was registered until end of renewal period.
This is an example of an annual - over usage invoice:
The table below describes the different sections within the Annual - over usage invoice:
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This section consists of: - Exclaimer company information - Invoice number - Invoice date - Payment terms - PO Ref (if provided) - VAT number (where applicable) |
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This section consists of: - Number of users 1 - this is the accounted within the period specified - Subscription period 1- this is the accounted within the period specified - Price per user 1- this is the accounted within the period specified - End user - this is the accounted within the period specified - Quantity 1 - this is the accounted within the period specified - Net amount 1 - this is the accounted within the period specified - Total invoice amount (including and excluding taxes) - this is the accounted within the period specified |
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This section consists of: |
The invoice structure is slightly different from the annual invoice:
- The quantity of 12 months is replaced by 1 month.
The subscription lasts from September to October.
This is an example of a monthly invoice:
The table below describes the different sections within the monthly invoice:
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This section consists of: - Exclaimer company information - Invoice number - Invoice date - Payment terms - PO Ref (if provided) - VAT number (where applicable) |
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This section consists of: - Number of users - Subscription period - Price per user - End user - Quantity (how many times it's ordered) - Net amount - Total invoice amount - including and excluding taxes |
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This section consists of: |
The invoice structure is slightly different from the monthly invoice:
- the updated users will be displayed
In this example, the previous invoice was for 666 users, and this one is for 726 for the next period, October to November. This means that the subscription has been overused by 60 users and therefore charged for this.
This is an example of a monthly - over usage invoice:
The table below describes the different sections within the monthly - over usage invoice:
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This section consists of: - Exclaimer company information - Invoice number - Invoice date - Payment terms - PO Ref (if provided) - VAT number (where applicable) |
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This section consists of: - Number of users (reflects the additional users) - Subscription period - Price per user - End user - Quantity (how many times it's ordered) - Net amount - Total invoice amount - including and excluding taxes |
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This section consists of: |
It is not possible to lower your usage in the middle of your current agreement. If you wish to reduce your usage, you can only do so during the renewal period where you can request a quote for your desired usage with the Renewals Team by submitting a request
We will only be able to grant you this reduction if you are actually using less. In order to assure that you are not overusing, you can limit the number of users routing to Exclaimer by adding a group to the mail flow rule conditions. For more information, see how to reduce the number of users routing to Exclaimer
Why am I being charged for No-Reply Skype inboxes?
No-Reply Skype inboxes still count towards your usage.
For more information, see how to How to exclude signatures from applying to 'Noreply_skype’ mailboxes.
Why is my price higher than last year's price?
The price could be higher due to a couple of factors:
- The annual price increase has been applied (currently 8%).
- There are more users than previous invoice.
- You have upgraded to a different Exclaimer Plan.
- You might be on a grandfathered plan that we no longer offer
- Prices have increased since you started
- Your usage has changed over time
What is the version of my subscription?
You will find the version of your Exclaimer subscription on the product line in your invoice.
I received an invoice but I would like to change the user amount/Exclaimer product.
Once we send you an invoice, you cannot change the details of your subscription. Any changes you wish to make will apply in the next renewal period.
I received an invoice but I would like to move from Direct/Reseller, from one Reseller to another, etc.
Once we send you an invoice, you cannot change the details of your subscription. Any changes you wish to make will apply in the next renewal period.
Information on my invoice is missing/incorrect. What do I do?
Please submit a request to reach out to the accounts team to get the information rectified on your invoice.
I still have a pricing enquiry. What do I do?
Please submit a request to reach out to the accounts team.
How can I update the preferred email address for invoice delivery?
Please submit a request to reach out to the accounts team.
Can I change my payment plan from Annual to Monthly or Monthly to Annual?
Currently, this is only possible during the renewal process. Please submit a request to contact the Renewals team at the time of renewal to make this change.