Description
Our system automatically generates and sends invoices to your subscription’s billing contact each month or year, depending on your payment schedule. These invoices also include any additional costs incurred when your Exclaimer subscription exceeds the number of users included in your order.
Review the examples below to see how we structure our invoices and understand what each section means.
Example of an Annual invoice.
The table below describes the different sections within the Annual invoice:
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This section consists of: - Exclaimer company information - Invoice number - Invoice date - Payment terms - PO Ref (if provided) - VAT number (where applicable) |
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This section consists of: - Number of users - Subscription period - Price per user - End user - Quantity (how many times it's ordered) - Net amount - Total invoice amount - including and excluding taxes |
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This section consists of: - Exclaimer details to make payment |
You will receive an additional invoice for your annual payment when more users are detected compared to your previous order.
The invoice structure is slightly different from the Annual invoice. There will be two product line items.
The end date for renewal is 01 Dec 2023. In this example, the additional cost is only divided from October to December- the time in which the over usage was registered until the end of the renewal period. 
Example of an Annual - over usage invoice.
The table below describes the different sections within the Annual - over usage invoice:
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This section consists of: - Exclaimer company information - Invoice number - Invoice date - Payment terms - PO Ref (if provided) - VAT number (where applicable) |
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This section consists of: - Number of users 1 - this is the number accounted within the specified period - Subscription period 1- this is accounted within the specified period - Price per user 1- this is accounted within the specified period - End user - this is accounted within the specified period - Quantity 1 - this is accounted within the specified period - Net amount 1 - this is accounted within the specified period - Total invoice amount (including and excluding taxes) - this is accounted within the specified period |
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This section consists of: - Exclaimer details to make payment |
The invoice structure is slightly different from the annual invoice. The quantity of 12 months is replaced by one month.
The subscription lasts from September to October.
Example of a monthly invoice.
The table below describes the different sections within the monthly invoice:
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This section consists of: - Exclaimer company information - Invoice number - Invoice date - Payment terms - PO Ref (if provided) - VAT number (where applicable) |
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This section consists of: - Number of users - Subscription period - Price per user - End user - Quantity (how many times it's ordered) - Net amount - Total invoice amount - including and excluding taxes |
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This section consists of: - Exclaimer details to make payment |
You will receive an additional invoice to your monthly payment when more users are detected as compared to your previous order.
The invoice structure is slightly different from the monthly invoice. The updated users will be displayed.
In this example, the previous invoice was for 666 users, and this one is for 726 for the next period, October to November. This means that the subscription has been overused by 60 users and therefore charged for this. 
Example of a monthly - over usage invoice.
The table below describes the different sections within the monthly - over usage invoice:
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This section consists of: - Exclaimer company information - Invoice number - Invoice date - Payment terms - PO Ref (if provided) - VAT number (where applicable) |
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This section consists of: - Number of users (reflects the additional users) - Subscription period - Price per user - End user - Quantity (how many times it's ordered) - Net amount - Total invoice amount - including and excluding taxes |
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This section consists of: - Exclaimer details to make payment |
What email address/domain are invoice emails sent from?
Exclaimer invoice emails are sent from the email address accounts@invoices.exclaimer.com. This may be affected by your email client's spam filters - add this address to the list of approved senders to ensure emails are received in your inbox.
How do I lower my usage?
It is not possible to lower your usage in the middle of your current agreement. If you wish to reduce your usage, you can only do so during the renewal period where you can request a quote for your desired usage with the Renewals Team by submitting a request.
We will only be able to grant you this reduction if you are actually using less. In order to ensure that you are not overusing, you can limit the number of users routing to Exclaimer by adding a group to the mail flow rule conditions. For more information, see how to reduce the number of users routing to Exclaimer
Why am I being charged for No-Reply Skype inboxes?
No-Reply Skype inboxes still count towards your usage.
For more information, see how to How to exclude signatures from applying to 'Noreply_skype’ mailboxes.
Why is my price higher than last year's price?
The price could be higher due to a couple of factors:
- The renewal price has increased in line with the renewal quote provided before the 30-day opt-out window.
- There are more users than on the previous invoice.
- You have upgraded to a different Exclaimer Plan.
Why is my pricing different from the website?
- You might be on a grandfathered plan that we no longer offer
- Prices have increased since you started
- Your usage has changed over time
What is the version of my subscription?
You will find the version of your Exclaimer subscription on the product line in your invoice.
I received an invoice, but I would like to change the user amount/Exclaimer product.
Once we send you an invoice, you cannot change your subscription details. Any changes you wish to make will apply in the next renewal period.
I received an invoice, but I would like to move from Direct/Reseller, from one Reseller to another, etc.
Once we send you an invoice, you cannot change your subscription details. Any changes you wish to make will apply in the next renewal period.
Information on my invoice is missing/incorrect. What do I do?
Please submit a request to contact the accounts team to correct the information on your invoice.
I still have a pricing inquiry. What do I do?
Please submit a request to reach out to the accounts team.
How can I update the preferred email address for invoice delivery?
Please submit a request to reach out to the accounts team.
Can I change my payment plan from Annual to Monthly or Monthly to Annual?
Currently, this is only possible during the renewal process. Please submit a request to contact the Renewals team at the time of renewal to make this change.