How to apply a signature once per user – Exclaimer Knowledge Base

Scenario

As an Exclaimer Cloud Administrator, you wish to exclude a signature from being applied to 'specific sender' reply emails.

Resolution

To exclude a signature from being applied to specific sender reply emails, you need to make changes to both - the Signature Rules and your signature design.

Please click on the required options listed below to go through the detailed description:

Step 1: Edit the Signature Rules to include the exception text

Log into your Exclaimer Cloud subscription.
From the All Signatures tab, select the required signature then click MANAGE.
Select the Advanced Rules tab to set conditions for server-side deployment only.
Select Do not add signature if message contains to enable the textbox.

This option is helpful in scenarios where you want to add an abbreviated version of your signature to your email 'replies' (as your initial email conversation had your full signature complete with all the brand imagery, contact details, social media links and legal disclaimer - if you keep adding your full signature to the subsequent replies then your emails will look cumbersome).

- In This Text, enter a word or phrase that triggers an exception and causes this signature NOT to be applied. Enter the required Active Directory (AD) field within curly brackets ({ }).
The field within the curly brackets enables Exclaimer Cloud to evaluate the data as if it was populated by the specific sender.
In this example, we have added an exception text field Signature for {DisplayName}.

CAUTION! For Exclaimer Cloud to evaluate the signature rule on a per sender basis, make sure the same prefix (in this example, Signature for) and AD field (in this example, {DisplayName}) is specified in your signature as well.
For more information, see Step 2: Edit signature in the Exclaimer Cloud Template Editor.

Now, let's assume Karen Green works in an organization and is liaising with her colleagues regarding some project.

As the Signature Rules exception text field has: 'Signature for {DisplayName}', the exception text {DisplayName} will be interpreted as Karen Green when Exclaimer Cloud evaluates the email sent by Karen Green.

If the email chain already has Karen Green's signature, then after evaluating, another signature specific to Karen Green's will not be added to the email reply. On the other hand, if Matt joins the email conversation and as his signature is not on the email chain, the signature rule will evaluate this and add Matt's (specific user) signature to the email reply.

Step 2: Edit the signature in the Exclaimer Cloud Template Editor to include the exception text

You can format this text and make it small, so it is not visible.

From the left-hand pane, click Signatures, then from the right-hand pane, select the All Signatures tab.
From the signatures list, click EDIT DESIGN against the signature whose design you want to edit.
Drag and drop the Text element at the required place in the signature. Edit the name with the same prefix and AD field as specified in Signature Rules.
Example:

We recommend! You make the exception text as small as possible so it is not visible.
For more information on how to reduce the size of the text, see Text Properties.