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How to fix the signature template when it wraps incorrectly?

  1. Exclaimer Knowledge Base
  2. Signature Design
  3. Troubleshooting
Payal Arya
  • Updated

Scenario

You are using Exclaimer, and you have created your email signature. Upon testing, you notice that the signature looks correct on desktop devices and the Exclaimer portal. However, the template begins to wrap incorrectly on mobile devices or smaller screens.

For example:

Resolution

NOTE: The steps described here assume that you have already created an email signature. For more information, see how you can create an email signature.

To correct this issue, you will need to add a fixed width to the signature template - this will allow the signature template to scale on smaller devices correctly. For a quick video, see how you can add a fixed width to your email signature.

 

Based on your requirements, you can resolve this issue in any one of the following methods:

Additional Info:
Fluid - The term fluid is used when describing an element that can grow and shrink according to the screen size.
Fixed - The term fixed is used when describing an element that must remain the same size regardless of the screen size.
Method 1 - A signature template that requires a 'Fluid' legal disclaimer
  1. Open the required signature template within the Signature Designer.

  2. Select the table that contains the contact information.
    Example:
  3. From the right-hand side Properties pane, expand the Size section.  

  4. Set the desired Width for your signature.
    Example:
Method 2 - A signature template that requires a 'Fixed' legal disclaimer
  1. Open the required signature template within the Signature Designer.

  2. Select the outer layer of the signature template - not the signature element.
    Example:
  3. From the right-hand side Properties pane, expand the Size section.  

  4. Set the desired Width for your signature.
    Example:


    NOTE: When using a fixed-width signature template, some mobile devices (specifically iOS devices) will try to fit the signature and email into the screen size - this is known as 'Fit to Screen'.


    For more information, see Emails and signatures appear very small on iOS devices.

Watch how you can add a fixed width to your email signature

This video shows how you can add a fixed width to your email signature: