Message capture

Description

Message capture records diagnostic data for a set number of emails between certain senders and recipients. It helps to identify the pattern of the email messages before and after it has been processed by Exclaimer. Users receive information on their messages via email.

How to access it

To access the Message Capture option: 

1. Log into your Exclaimer account and launch your subscription.
   
   
2. From the header bar, select the question mark icon, then select Message Capture.
   
   
   _{The Message capture section.}

Enabling diagnostic information

To enable capture of all diagnostic information for a particular email message:

1. Select Enable message capture.
   
   
2. In Messages to capture, enter the number of email messages that need to be captured. 
   A maximum of 10 messages can be captured.
   
   
3. In Sender, enter a valid email address of the sender whose email messages you wish to capture. 
   
   
4. Select Add Email to add another email address.
   
   NOTE: You can enter a maximum of two email addresses at a time.
5. Select an option for capturing email messages:
   
   - Capture messages to all recipients: Captures email messages sent from the sender to all recipients.
   OR 
   - Capture message to a specific recipient: Captures email messages sent from the sender to a specific recipient. Select Add Email to add another recipient email. 
   You can enter a maximum of two recipient email addresses.
   
   
   _{Options for capturing email messages.}
   
   
6. Select Capture replies from this recipient to the specified sender to capture reply emails from the recipient.
   
   NOTE: Replies from the specific recipient can be captured if the emails have been processed using server-side.
7. In Deliver diagnostic data to, enter an email address within the Microsoft 365 or Google Workspace tenant to which the diagnostic data will be sent.
   
   
8. Select Save to save the changes made.
   
   Once you receive the diagnostics emails, send them over to the Exclaimer Support team by replying to your Support ticket via email. The Support team will investigate the issue further.