Update details

Description

When you create an Exclaimer account, you enter your personal details. If there have been any changes to your details, you can edit them.

How to access it 

To access the options to update the details: 

1. Log into the Exclaimer portal and navigate to the Accounts tab.
   
   
2. In the Accounts tab, the Update details section consists of all the fields to update your personal details.
   
   
   _{The Update details section.}

Updating personal information

The Update details section displays your basic personal information.

Edit the information, then select Update.

Updating billing address 

If you have a trial subscription, you can update your billing address in the Update details section.

If you have a paid subscription, raise a Support ticket to update your billing address. 

To fill out a ticket for changing the billing address:

1. Select Account Services.
   
   
2. Under Organization, select the organization.
   
   
3. Under Subject, enter a subject line for your request.
   
   
4. Under Description, enter your request or describe your problem.
   
   
5. Under What can we help with? drop-down, select Account, then select Update billing address.
   
   _{The video shows how to select Account, then select Update Billing Address.}
   
   
6. Under Subscription ID, enter your subscription ID to help the Support team find your subscription.  
   See how you can locate your subscription ID in the Exclaimer Portal.
   
   NOTE: You must be an Owner or Admin to locate your subscription ID. For more information on roles and permissions, see User Management.
7. Select Submit.
   Once submitted, a member of the Exclaimer Support or Account Services team will contact you as soon as possible.