Skip to main content

Hello, how can we help you today?

Or select a category below
Getting Started
Videos

Update number of users in existing subscription

  1. Exclaimer Knowledge Base
  2. User Manual
  3. Account Settings
  4. Subscriptions
Payal Arya
  • Updated

Description

You can increase the number of users (mailboxes) that need to have Exclaimer Signatures for Microsoft 365 signatures added to their emails via your Exclaimer subscription. You cannot decrease the number of users during your subscription term. To enquire about decrease adjustments, you must speak to the Renewals team during the renewals period.

WARNING! It is not possible to decrease the number of users from your subscription (as stated in the Exclaimer's Terms and Conditions). If you wish to make any adjustments to your subscription, submit a request to the renewals team (Account Services > Account > Renewal Enquiry) to process this before your renewal start date. 

Any adjustments made after your renewal date will be taken into account at your next renewal start date. It is not possible to make any changes mid-contract.
NOTE: Only the Owner of the Exclaimer subscription can update the number of users on their subscription. If a subscription is managed by a third party, any updates to the user count must be requested directly through the distributor.

Increasing number of users 

To increase the number of users, choose the option below based on how you purchased your Exclaimer subscription:

Increasing the number of users  - Direct purchases

If you have purchased an Exclaimer subscription directly: 

  1. Log into the Exclaimer portal and navigate to the Overview tab.
     

  2. From the Overview tab, select Manage next to the required subscription.
    Under Subscription details is the Number of users field.
    If you have a test subscription, then a banner will appear at the top of the screen reflecting that it is a Test Subscription.
     

    Any adjustments made after your renewal date will be taken into account at your next renewal start date. It is not possible to make any changes mid-contract.
  1. Click the pencil icon () next to the Number of users.


    Click the pencil icon next to the Number of users field.
     
  2. Enter the updated number of users, then select Save.

      
    Enter the updated number of users.
     
Increasing the number of users - Microsoft Marketplace Purchase

If you have purchased your Exclaimer subscription through Azure Marketplace:

  1. Log in to the Microsoft 365 portal or the Azure portal (depending on where your subscription is managed). 
     
  2. Open the admin center. 
     
  3. From the menu sidebar, select Billings, then select Your Products or Subscriptions.

     
    In the Microsoft 365 admin center, from the menu sidebar select Billing then select Your Products.
     
  4. Select the Exclaimer subscription.
     
  5. In the Properties pane, select Change license quantity or Modify subscription.
     
  6. Enter the total number of licenses you wish to have.
     
  7. Select Save.