Description
Exclaimer has implemented an automated renewals process to make renewing your subscription easier. This article explains how the renewal process works.
If you have any questions, submit a request to the Renewals team.
The renewal timeline
Automated reminder emails are sent to our customers 90 days prior to renewal, 60 days prior to renewal, and 30 days prior to renewal. Once you reach 30 days before renewal, your cancellation period has passed and you are now locked into the renewal with the criteria stated on the previous reminders. Once the 30 days have passed, the invoice for your renewed subscription is sent.
Your reminder emails
Each reminder email informs you of the number of days remaining before the renewal will take place. It also contains information about your subscription, including your subscription name, ID, number of users, and renewal price. Renewals will be made upholding this information unless any changes are requested.
When you receive the renewal email, you can reply to the email if you wish to receive a purchase order or if you have any questions about the renewal. Apart from this, no action is required.
Requesting changes
To make any changes, submit a request for the renewals team 30 days BEFORE the renewal date. Resellers must also request any customer transfers BEFORE the 30 day window.
Contact the renewals team to do the following:
- Change the address at which you receive renewal reminders
- Be excluded from the automated reminders list
- Discuss pricing, including asking for quotes. The following factors may affect your quote:
- The annual price increase has been applied (currently 8%).
- There are more users than on a previous invoice.
- You have upgraded to a different Exclaimer Plan
For resellers receiving reminders for previous customers, ensure you have transferred your customer. For more information, see How to transfer a customer to a new reseller.