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Logging in to Exclaimer

  1. Exclaimer Knowledge Base
  2. Solutions
  3. Account & Billing
Ari Flavell
  • Updated

Description

Once you have an Exclaimer account, you can log in to your account to manage your signatures and subscriptions.

Select an option below to view the related instructions:

How to log in to your Exclaimer account

Your sign-in method depends on the method you configured when setting up your account. For more information, see Sign up for an Exclaimer account.

  1. Go to portal.exclaimer.com.


    The sign-in screen of the Exclaimer portal.
     

  2. EITHER:

    If you signed up using your Microsoft 365 credentials, select Sign in with Microsoft. Select your Microsoft account.

    OR

    If you signed up using your Google credentials, select Sign in with Google. Select your Google account.

    OR

    If you signed up using a username and password, select Sign in with email and enter your email address.

    You will then be prompted to enter your email address and select Sign in with email again.

    If you previously signed in to Exclaimer using Single Sign-On (SSO), a confirmation message will appear, and you can sign in directly using your SSO provider.

    If you have not previously signed in to Exclaimer using SSO, you will be asked to enter your password. Then, select Sign in with email.
     

    Tip! You can add a password for manual login to accounts using Microsoft or Google credentials, and you can add Microsoft or Google credentials to accounts using email and password logins. If you have multiple sign in methods configured, use any relevant sign in process.

  3. You may be asked to complete a Multi-Factor Authentication (MFA) check for security purposes. If requested, enter the code provided in the authentication token sent to the email associated with the account. 

    NOTE: Exclaimer requires MFA for only the username and password option. Google and Microsoft may have their own MFA requirements.
Login troubleshooting

The following table lists some possible issues with logging in to your account and how to resolve them:

 

Issue Resolution
Forgotten password Select Forgot Password? You will receive an email with instructions to reset your password.

NOTE: This solution applies only to users who sign in with email and password. Users who only have Microsoft or Google Single Sign-On (SSO) configured will not receive a password reset email. For forgotten logins with Microsoft or Google, select Can't access your account? (Microsoft) or Forgot email?/Forgot Password? (Google) from within the respective sign-in screens.
Password reset email not received

Check your Junk/Spam folders.

Add notifications@signatures.exclaimer.com to your allow list/whitelist.

For Microsoft 365 accounts: Check your quarantine in the Microsoft 365 admin centre.
Multi-Factor authentication token not received

Check your Junk/Spam folders.

Add portal.exclaimer.com to your allow list/whitelist.

For Microsoft 365 accounts: Check your quarantine in the Microsoft 365 admin centre.

 

For more information, see Authentication token or MFA emails not received when attempting to sign in to Exclaimer.
Error message:
"Update your browser. Your browser is not supported or up to date."

Update your web browser.

Make sure you've completed any MFA or Self-Service Password Reset setup steps.

 

For more information, see [Update your browser] message when trying to sign in to Exclaimer.

If you still need help, raise a support ticket.

Have you got a question? Take a look at our Frequently Asked Questions.