Description
Exclaimer uses an automated renewals process to make renewing your subscription easier. This article explains how the renewal process works.
If you have any questions, submit a request to the Renewals team (Account Services > Account > Renewal Enquiry).
The renewal timeline
Automated reminder emails are sent to customers 90, 60, and 30 days before their renewal date.
The period between 90 and 30 days before renewal is your renewal window. During this time, you can request any necessary changes to your subscription. See the Requesting Changes section for more details.
If you have opted in to receive formal quotations, we automatically send them as a secure Docomotion link 60 days before your renewal date. We generate this quote automatically as part of the renewal process - no one in your organization needs to have requested it.
If you have not previously provided a preferred renewal contact, we send renewal communications to the billing address we have on record for your account.
Once your subscription renewal date has passed, we send your invoice to the billing address within 5–7 days.
Submit any reseller transfer requests at least 30 days before your renewal date.
The Renewals team manually processes auto-renewal cancellations after you submit the request. Cancellation is not an automatic or instant toggle, so your subscription will remain active and set to renew until the Renewals team confirms that the cancellation has been processed.
Your reminder emails
Each reminder email tells you how many days remain until your renewal date and includes key information about your upcoming renewal, including:
- Subscription Name
- Short Sub ID
- Product Tier
- User Count
- Payment Frequency
Requesting changes
If you want to make changes to your renewal, such as your user count, product tier, or payment frequency, submit a request to the Renewals team (Account Services > Account > Renewal Enquiry).
For changes to billing details or to submit a Purchase Order, see the How to Use Your Docomotion Quote section below.
If your renewal window has closed but you want to increase your user count or upgrade your subscription tier, we can still process these changes during your current subscription term.
How to use your Docomotion Quote
We share formal renewal quotes as secure Docomotion links. These links take you to an online quote form with editable fields that allow you to:
- Change your Billing Address
- Change your Billing Email Address (primary invoice recipient)
- Add additional invoice recipients
- Submit a Purchase Order
- Update your VAT number
To update any of these details, enter the new information in the relevant editable field. Leave any fields blank if you do not need to make a change.
Once you have completed the form, select Submit. Our system will automatically process your changes, and you will receive a signed PDF copy as confirmation.
NOTE: If you submit a Purchase Order through the Docomotion quote, you do not need to send the PO document separately to the Renewals team. Once you submit the quote, our system will automatically process the Purchase Order, and you will receive the signed PDF copy by email as confirmation.
Further support from the Renewals team
Our Renewals team can also help you with:
- Changing the address where you receive renewal reminders
- Discussing pricing and providing quotes
The following factors may affect your quote:
- An annual price increase
- An increase in your user count (by request or due to overuse)
- An upgrade to a different Exclaimer plan
If you are a reseller receiving renewal reminders for previous customers, transfer the customer to your account to ensure you receive the correct renewal communications. For more information, see How to Transfer a Customer to a New Reseller.