ScenarioYou have installed Exclaimer - Signatures for Microsoft 365, but some of your users still have a signature applied directly by Microsoft Outlook.You want to disable their existing Outlook s...
Query? When you perform a message trace in Microsoft 365, you notice a duplicate entry for all email messages with a signature. Answer This is expected behaviour when using Exclaimer. The Microsoft...
Scenario You are using Exclaimer and need to obtain a message trace (typically for a support query or troubleshooting mail flow issues within Google Workspace). See our full guide for this solu...
Scenario You are using Exclaimer, and you need to obtain a message trace (typically for a support query, or for troubleshooting mail flow issues within Microsoft 365). Resolution A Message Trace ...
ScenarioYou are using Exclaimer, and you want to manually query the Google Directory data, which Exclaimer synchronizes.ResolutionFollow these steps to use the Directory API tool, and see exactly w...
Scenario When troubleshooting, it can be useful to re-create the Outlook mail profile. This helps rule out issues with corruption and old settings. NOTE: This solution is not applicable for New Out...
ScenarioYou are installing the Signatures for Exchange feature, and you get the following error message: ReasonThis error message is caused by a security feature within Windows regarding remote fil...
Scenario You have created a signature template with spaces in the design using empty text boxes and return keys. However, there are no spaces when you view the signature in Outlook. For example: Th...
ScenarioYou are using Exclaimer and wish to manually query Entra ID (formerly Azure AD) for group members, which Exclaimer synchronizes.Resolution Follow the steps below to use the Graph Explorer t...
ScenarioYou are using Exclaimer and want to check if a user account is disabled in Entra ID (formerly Azure AD). ResolutionFollow the steps below to use the Graph Explorer tool to verify if an acco...