ScenarioA customer requests to transfer their subscription to a new provider.ResolutionFollow the steps below to transfer the Exclaimer subscription to a new provider: Pre-requisites: Ensure you ha...
ScenarioA user is unable to send or receive emails in Outlook. When attempting to send a message, they may see an error indicating that their mailbox is over its size limit.ReasonThis occurs when a...
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ScenarioWhen running the connection wizard to Connect to Microsoft 365, you encounter the following error message:You cannot access this right nowYour sign-in was successful, but does not meet the ...
ScenarioWhen using Safari, clicking Download on an invoice does not trigger any visible action or download.ReasonThe behavior is caused by Safari blocking pop-ups without making it obvious to the u...
When you purchase an Exclaimer subscription, access to many of our features depends on the plan type you choose - Starter, Standard, or Pro. Changing plan types, such as when you purchase without a...
DescriptionYou can purchase an Exclaimer subscription directly without setting up a trial subscription. Payment options include credit card, debit card, or, for larger organizations, purchase order...
ScenarioA user’s email signature appears correctly in Outlook for Web and Outlook Desktop. However, when accessing email through Outlook Mobile (iOS or Android), the signature does not display.The ...
ScenarioMicrosoft has introduced a new tenant-level outbound email limit, calculated based on the number of email licenses assigned to the tenant. If a tenant exceeds its daily outbound sending lim...
ScenarioDuring the onboarding process, you receive an error stating that you don’t meet the required criteria to access the resource, despite successfully signing in.ReasonConditional access polici...