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Configuration Failed: [Your organization was not hydrated. Hydration in progress. Please try again later]

Payal Arya
  • Updated

Scenario

You are trying to configure Microsoft 365 to route emails to Exclaimer Cloud, and you encounter the following error message:

Configuration failed. Your organization was not hydrated. Hydration in progress. Please try again later

Example:

Reason

Within Microsoft Datacenters, certain objects are consolidated to save space, and when using Exchange Online PowerShell to modify one of these objects for the first time, it is necessary to run the Enable-OrganizationCustomization PowerShell command to allow this. This process is known as hydration.

Resolution

If you encounter this error, Exclaimer Cloud will automatically run the Enable-OrganizationCustomization cmdlet on your behalf. Once the command has been run, it can take some time to fully hydrate the organization. This process is usually completed within 1 hour, but it can take longer in some situations.

After one hour, click RETRY; if you are logging in again, re-run the configuration, and it should go through successfully.

NOTE: If you continue to have issues, please raise a Support Ticket, and an Exclaimer Support Engineer will contact you directly.
For more information on the error, please see the Microsoft TechNet article.