Description
This option allows the signatures (not the user contact data) to be synced to Gmail.
By default, the signatures are automatically synced every four hours.
How to access it
To access the Start Synchronization option:
- From the header bar, select the cogwheel icon, then select Gmail Signatures.
The Settings menu is found under the cogwheel icon.
- Navigate to the Start Synchronization section.
The Start Synchronization section.
Select an option below to view the related instructions:
Synchronizing Gmail signatures
To manually synchronize Gmail signatures:
- Select Start sync.
NOTE: Signatures are automatically synchronized to Gmail every four hours.
Select Start sync.
Checking the synchronization status
To check the synchronization status:
The synchronization status is displayed below the Start sync button.
The last synchronized status.
Typically, this will display the date and time of the most recent successful synchronization.
Other synchronization statuses:
-
In Progress: Implies that the synchronization is currently running.
-
Consent required: Implies that Exclaimer is not authorized to access the user data in Google Workspace.
- Failed: Implies that an unknown error has occurred.
Troubleshooting
If your synchronization has failed:
- Try to re-run the synchronization.
- Check that you have Enabled access to Google Workspace.
- Submit a request with the Support team.
- Allow up to three hours for the synchronization to finish.
- Submit a request with the Support team.