Description
This option allows the signatures (not the user contact data) to be synced to Gmail.
By default, the signatures are automatically synced every four hours.
How to access it?
To access the Start Synchronization option:
- From the left-hand pane, click Configuration, then select Gmail Signatures.
- In the right-hand pane, under Start Synchronization, are all the relevant options:
Please click on the required options listed below to go through the detailed description:
Synchronizing Gmail signatures
To manually synchronize Gmail signatures:
- Click START SYNC.
NOTE: Signatures are automatically synchronized to Gmail every four hours.
Checking the synchronization status
To check the synchronization status:
The synchronization status is displayed below the START SYNC button:
Typically, this will display the date and time of the most recent successful synchronization.
Some other synchronization statuses you may see:
-
In Progress - Implies that the synchronization is currently running.
-
Consent required - Implies that Exclaimer Cloud is not authorized to access the user data in Google Workspace.
- Failed - Implies that an unknown error has occurred.
Troubleshooting
If your synchronization has failed:
- Try to re-run the synchronization.
- Check that you have Enabled access to Google Workspace.
- Submit a request with the Support team.
- Allow up to three hours for the synchronization to finish.
- Submit a request with the Support team.