Scenario
When troubleshooting, it can be useful to re-create the Outlook mail profile. This helps rule out issues with corruption and old settings.
Resolution
See our full guide for this solution
To re-create the Outlook mail profile:
- Open the Control Panel.
- Click Mail:
The Mail Setup window is displayed. - Click Show Profiles...:
The Mail window is displayed. - Click Add...:
The New Profile window is displayed. - In Profile Name, enter a suitable name:
- Click OK to proceed.
- Follow the Add Account wizard to add your mail account.
- Select Always use this profile to set the new profile as the default profile for Outlook to use:
- Click OK to proceed.
- Now launch Outlook.
Allow time for the new profile to synchronize with Exchange. - If everything is ok with the new profile, you can remove the original profile: