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How to re-create the Outlook Mail Profile?

Payal Arya
  • Updated

Scenario

When troubleshooting, it can be useful to re-create the Outlook mail profile. This helps rule out issues with corruption and old settings.

Resolution

 

See our full guide for this solution

To re-create the Outlook mail profile:

  1. Open the Control Panel.

  2. Click Mail:



    The Mail Setup window is displayed.

  3. Click Show Profiles...:

    img2.png

    The Mail window is displayed.

  4. Click Add...:



    The New Profile window is displayed.

  5. In Profile Name, enter a suitable name:



  6. Click OK to proceed.

  7. Follow the Add Account wizard to add your mail account.

  8. Select Always use this profile to set the new profile as the default profile for Outlook to use:



  9. Click OK to proceed.

  10. Now launch Outlook.

    Allow time for the new profile to synchronize with Exchange.

  11. If everything is ok with the new profile, you can remove the original profile: