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How to re-create the Outlook Mail Profile

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Payal Arya
  • Updated

Scenario

When troubleshooting, it can be useful to re-create the Outlook mail profile. This helps rule out issues with corruption and old settings.

NOTE: This solution is not applicable for New Outlook.

Resolution

 

To re-create the Outlook mail profile:

  1. Open the Control Panel.

  2. Select Mail.



    The Mail Setup window is displayed.

  3. Select Show Profiles....

    img2.png

    The Mail window is displayed.

  4. Select Add....



    The New Profile window is displayed.

  5. In Profile Name, enter a suitable name.



  6. Select OK.

    Follow the Add Account wizard to add your mail account.

  7. Select Always use this profile to set the new profile as the default profile for Outlook to use.



  8. Select OK.

  9. Launch Outlook.

    Allow time for the new profile to synchronize with Exchange.

  10. Once synchronized, you can remove the original profile.