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Error: [access denied] when attempting to run the Microsoft 365 connector setup

  1. Exclaimer Knowledge Base
  2. Solutions
  3. Mail Flow
Payal Arya
  • Updated

Scenario

When you run the Microsoft 365 Connector Setup to create transport rules and connectors required by Exclaimer, you get an access denied error.

Reasons and resolutions

Some of the possible reasons and associated solutions are summarized below:


Reason

 

Solution
The username and/or password has been typed incorrectly. Retype the username and/or password.
The user specified is not a Global Administrator. The specified user must be a Global Administrator - you can create a new account or use an existing Global Administrator account.
Your Microsoft 365 plan does not support the use of transport rules.

Your Microsoft 365 plan type does not support the use of transport rules (for example, you have a Small Business plan).

Upgrade to a Business Essentials plan, as a minimum.