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Foreign characters are not displayed correctly

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Payal Arya
  • Updated

Scenario

In some rare cases, special and/or accented characters may not be displayed as expected when the message is received after a signature is appended.

Reason

The most likely cause is that the character set in Microsoft Outlook is not set to send outgoing messages in Unicode (UTF-8).

Resolution

See our full guide for this solution

Configure the character set in Microsoft Outlook to send outgoing messages in Unicode (UTF-8).

To do this: 

  1. In Microsoft Outlook, select File > Options.

    The Outlook Options window is displayed.

  2. From the left-hand side options, click Advanced. 

  3. Within the International options section, ensure that Automatically select encoding for outgoing messages is set to Unicode (UTF-8).

  4. Click OK to save the changes.