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Apply Recipient Settings Client-Side

  1. Exclaimer Knowledge Base
  2. User Manual
  3. Settings
  4. Mail Flow
Payal Arya
  • Updated

Description 

This option allows the Outlook Add-in to automatically change the Client-Side signature based on the email recipient when composing an email in Outlook.

  • If this feature is disabled, you have to manually change the (Internal and External) signatures based on the recipient.

  • If this feature is enabled, the Outlook Add-in will detect the recipient's email address and automatically change the signatures. This will also enhance the data returned for the Feedback survey to ensure the email address of the person leaving the feedback is always present instead of showing as anonymous.

When configuring different signatures for internal and external recipients, the Outlook Add-in will adhere to the following rules:

  • If you compose an email and specify only internal recipients, then only the signatures configured for internal recipients will be available on the Add-in signatures list.

  • If you compose an email and specify only external recipients, then only the signatures configured for external recipients will be available on the Add-in signatures list.

  • If you compose an email and specify both internal and external recipients, then the signatures configured for external recipients only will be available on the Add-in signatures list.
NOTES:
- The Outlook Add-in will not automatically change to another signature unless 'that' signature has been, by default, enabled for New messages/Replies and forwards. You manually select another signature.

- The Outlook Add-in ignores any recipients added in the Bcc field. 

- The Outlook Add-in on mobile devices does not support the Apply Recipient Settings Client-Side feature. 

How to access it 

To access the Apply Recipient Settings Client-Side option: 

Required!
 You must have Admin permissions to view the configuration options. If you log in as an Editor, you will see a banner at the top with a message stating that some of the configuration options are not available and can only be modified by an Admin. For more information on permissions, see the User Management. 
  1. From the header bar, select the cogwheel icon to open the Settings menu.

  2. Select Mail Flow.


    The Settings menu is found under the cogwheel icon in the header bar.
  3. Locate the Apply Recipient Settings Client-Side section. You may need to scroll.

Applying Recipient Settings Client-Side

To apply recipient settings to Client-Side signatures

  1. Select the Use recipient features Client-side checkbox.

  2. Select SAVE.


    Select the Use recipient features Client-Side option.