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What to do if you cannot Launch and open your subscription?

  1. Exclaimer Knowledge Base
  2. Solutions
  3. Useful Information
Payal Arya
  • Updated

Scenario

When you log in to the Exclaimer portal, you notice that instead of the Launch button, the Contact Owners">Owner message is displayed - this prevents you from accessing the subscription. 

Reason

This issue usually occurs when you haven't logged in as the subscription Owners">Owner and haven't accepted the Exclaimer terms and conditions.

Resolution

To resolve this issue:

  1. Log into the Exclaimer portal as a Subscription Owners">Owner and navigate to the Overview tab.
    NOTE: This means logging in using the email address used at the time of creating the subscription.
  2. Click the Attention... button:


    The subscription page is displayed.

  3. Click View Terms:



  4. Please go through the terms and conditions and select I have read and accept the terms and conditions option to proceed.

  5. Click Accept.