Scenario
When viewing emails in Outlook 2016 where signatures are applied via Exclaimer, text may be cropped if certain font types and size combinations have been used.
A typical example is that the descenders of characters such as ‘y’ and ‘g’ are cut off.
Reason
Microsoft has confirmed this as an issue with Outlook 2016 - this does not occur in Outlook 2013. The issue only appears to be with specific font family and size combinations - for example, Verdana 9 (and 8.5); if set to Verdana 8, or 9.5, the issue is reduced.
Resolution
To resolve this issue:
NOTE: The steps described here assume that you have already created an email signature. For more information, see how you can create a signature.
-
- Open the required signature template within the Signature Designer. Click the outer blue line.
- From the right-hand side, Properties pane, you will see that the Font section is expanded, and by default, the Font Size is set to 11 pt.
Example:We recommend: Set a Line Height value on the signature 2pts larger than the font size used. This will apply a Line Height for the whole of the signature.Example:
If you have used px values, please refer to the Points to Pixels Conversion Chart to find out the equivalents.
NOTE: If you are using different sizes for the text, such as the contact fields, you can click on the yellow, green, and red lines to set the font sizes and line heights for the whole segment.
Example:
Then from the right-hand side, Properties pane:
- Click Save Changes.
- Open the required signature template within the Signature Designer. Click the outer blue line.