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Why are hyperlinks missing from my signature?

  1. Exclaimer Knowledge Base
  2. Signature Design
  3. Troubleshooting
Payal Arya
  • Updated

Scenario

You are using a signature template that has been rendered as a bitmap. Once the signature has been deployed to Outlook using the Client-Side rule, you notice that the hyperlinks are missing when the recipient receives the email.

Reason

Unfortunately, Outlook does not support image area mapping for content composed within the body of the message in Outlook.

This is the method by which hyperlinks are required to be added to objects rendered as bitmaps which, subsequently, is used to apply custom fonts to signatures.

Resolution 

NOTE: The steps described here assume that you are already familiar with creating an email signature. For more information, see how you can create a signature.

You can use custom fonts via the Font Stack method.

If you are using a background image, you may substitute this as a banner image or use a background colour and split the image into different parts as a suitable workaround.

NOTES: 
- This issue does not affect messages where the signature has been applied by an Exclaimer 'In-transit' signature rule.

- This issue does not affect social media icons despite being rendered as bitmaps (as area mapping is not used).