Scenario
You are using Exclaimer Cloud on a web browser, and you notice that the drag and drop editor does not allow you to add or remove anything from the signature template design.
Reason
In most scenarios, this issue is caused by Add Ons or any extensions installed in the browser or any General Security settings that prevent the editor from working correctly.
Resolution
To resolve this issue:
- Login to the Exclaimer Cloud portal using an incognito browser window or an alternate browser.
- To determine if the issue is caused by any extensions installed in your default browser - disable them one by one, then retest.
Related topics:
Why do the signature images not display or re-size when the mail client window size changes in Mac Mail?
Why do white boxes or white spaces appear when using background colours?
Why cannot I open my template in the new UI?
Why do my signatures get a dotted border on tables when no borders are set?
Why are images in my signature missing or have become attachments?
Why are extra line spaces appearing in my email signature?
Why do the signature images not display or re-size when the mail client window size changes in Mac Mail?
Why do white boxes or white spaces appear when using background colours?
Why cannot I open my template in the new UI?
Why do my signatures get a dotted border on tables when no borders are set?
Why are images in my signature missing or have become attachments?
Why are extra line spaces appearing in my email signature?