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Why do Sans Serif fonts turn to Times New Roman?

  1. Exclaimer Knowledge Base
  2. Signature Design
  3. Troubleshooting
Payal Arya
  • Updated

Scenario 

Your signature template uses a custom font stack, such as Calibri, Candara, Segoe, Segoe UI, Optima, Arial, Sans-Serif.

However, once Outlook receives the signature, it changes the fonts to Times New Roman or a similar serif font.

Reason

Outlook adds 'single quotation marks' to the first font in the list, causing this issue. You can view this in the source code of the email as well: 

Resolution

To resolve this issue:

  1. Open the signature template within the Signature Designer.

  2. Select the outer boundary of the signature template.

    Example:


  3. In the Properties pane, expand the Text section.

  4. In Font Family, add "double quotation marks" around the first font in the stack to override the marks added by Outlook and force the font to remain as a Sans-Serif. 

    For example, the font stack will look like "Calibri", Candara, Segoe, Segoe UI, Optima, Arial, Sans-Serif: