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User data source priority in Exclaimer

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Payal Arya
  • Updated

Scenario

As an Administrator, you connect multiple data sources to Exclaimer, including User Data Extensions (UDE), a connected HRIS platform, and Microsoft Entra ID (formerly Azure AD) or Google Workspace Directory.

You find that two or more connected sources contain different values for the same signature field. You need to determine which value Exclaimer uses to populate the signature when the sources provide conflicting values.

Resolution 

Exclaimer applies a fixed priority order to resolve conflicting field values across sources.

  1. User Data Extensions (UDE): Exclaimer applies this data first. Where a value exists in User Data Extensions, Exclaimer uses it ahead of any other source.
     
  2. HRIS data: Exclaimer applies data synchronized from a connected HRIS platform next. Exclaimer uses this data only where User Data Extensions does not already provide a value for the field.
     
  3. Entra ID / Google Workspace directory data: Exclaimer applies directory data last. Exclaimer uses this data only where neither User Data Extensions nor HRIS data provides a value for the field.