Description
The Exclaimer Exchange Transport Agent logs all key events to the Windows Event Viewer, such as configuration updates, errors, or imprinting failures. Events are found in the Applications and Services folder and are within the Exclaimer view.
Event IDs
The following table lists all possible events and their associated event IDs:
| Event ID | Event Name | Event Description |
| 1000 | AgentFactoryCreated | The Transport Agent factory was successfully initialized. |
| 1001 | AgentFactoryCreationFailed |
Creating the Transport Agent factory failed. Typical reasons include
See the event details for more information. |
| 1002 | AgentCreated | A new instance of the Exclaimer Exchange Transport Agent was created. |
| 1003 | AgentCreationFailed | Event 1002 failed. See the event details for more information. |
| 1004 | TransportAgentProcessedFirstMessage |
The first message was successfully processed and imprinted. NOTE: This is only logged for the first message. No subsequent messages will trigger this event until the Agent is restarted. |
| 1005 | FailedToProcessMessage | Event 1005 failed. See the event details for more information. |
| 1006 | CircuitBreakerOpen | The circuit breaker for the Exclaimer Exchange Transport Agent has been opened due to a number of messages being unable to reach the Exclaimer Cloud services. |
| 1007 | CircuitBreakerReset | Error 1006 has been resolved and mail is now flowing normally through Exclaimer Cloud services. |
| 1008 | JobTimedOut | Exclaimer has timed out while trying to imprint a message. |
| 1009 | InvalidSenderOptions |
The configured sender options are invalid. To adjust the options, navigate to ProgramData\Exclaimer Ltd\Cloud Signatures for Exchange/usersettings.json and open the setup script. The settings are found under the AcceptedSenders parameter. |
| 1010 | SenderOptionsUpdated | The agent has picked up changes made to the sender options. This includes AcceptedGroups and AcceptedSenders. |
| 1011 | SenderFilterRemoved | Your configured sender options filters have been removed. |
| 1012 | NoValidSenderOptions |
The configured sender options are invalid and the Exclaimer Exchange Transport Agent cannot find a last known valid configuration to default back to. To adjust the options, navigate to ProgramData\Exclaimer Ltd\Cloud Signatures for Exchange/usersettings.json and open the setup script. The settings are found under the AcceptedSenders parameter. |
| 1013 | InvalidConfigurationData | There is an error in your configuration files. See the event details for the file containing the issue and the issue details. |
| 1014 | ApiKeyCloseToExpiring |
Your API key is close to expiring. To resolve this, create a new API key in the Exclaimer portal, then update your configuration in ProgramData\Exclaimer Ltd\Cloud Signatures for Exchange/usersettings.json. NOTE: The Transport Agent will continue to process mail until error 1015 is logged. |
| 1015 | ApiKeyHasExpired | Your API key has expired. The Exclaimer Cloud transport agent will not process and imprint your mail until you create a new API key in the Exclaimer portal. |
| 1016 | SubmissionConfigDownloaderStarted | The Transport Agent has started the process of downloading the latest configuration data from Exclaimer. This includes essential operation data and is performed once an hour by default. |
| 1017 | DownloadingSubmissionConfig | The Transport Agent is in the process of retrieving and writing the latest Agent configuration. This should take no more than a few seconds. |
| 1018 | DownloadedSubmissionConfig | The configuration data download is complete. |
| 1019 | DownloadSubmissionConfigFailed | The Transport Agent was unable to download the latest configuration. It will default back to the existing configuration and retry at the next interval time (one hour by default). |
| 1020 | InvalidFesConfig |
The existing configuration provided by Exclaimer is invalid. See the event details for the file containing the issue and the issue details. NOTE: If the issue cannot be fixed manually, restart the Exchange transport service and the Transport Agent to trigger a new configuration download. |
| 1021 | NewAgentVersionAvailable | A newer version of the Transport Agent is available. We recommend updating to receive the latest features and improvements from Exclaimer. |
| 1022 | NullConfigurationDownload |
A null value was returned during the configuration download. It will default back to the existing configuration if available and retry at the next interval time (one hour by default). |
| 1023 | UserSettingsLocation | Logs the location of your usersettings.json file that the Transport Agent reads from. By default, this is in ProgramData\Exclaimer Ltd\Cloud Signatures for Exchange after installation. |
| 1024 | UnableToLoadAssembly |
There was a problem loading the assemblies that the Transport Agent requires to function. If this occurs, raise a Support ticket. |
| 1025 | TenantDisabled |
The tenant configured for the transport agent has been disabled by Exclaimer. This can be for multiple reasons. If this occurs, raise a Support ticket. |
| 1026 | InvalidRequest |
The request to imprint your mail was sent to Exclaimer services but has been deemed invalid. Update your Transport Agent to the latest version to resolve this issue. |
| 1027 | UnknownCloudError |
The Transport Agent has received an unexpected response from Exclaimer services. Update your Transport Agent to the latest version to resolve this issue. |
| 1028 | TenantNotFound | The tenant configured for your Transport Agent could not be found. |
| 1029 | HttpMultipleErrorsCircuitBreaker |
Multiple errors were encountered accessing the Exclaimer Cloud service. No connections will be made until the timeout period expires. |