Skip to main content

Hello, how can we help you today?

Or select a category below
Getting Started
Videos

Error: [Your Microsoft 365 account is already linked to an Exclaimer Cloud subscription. Use a different email account]

  1. Exclaimer Knowledge Base
  2. Solutions
  3. Setup
  4. Connector Setup Wizard
Payal Arya
  • Updated

Scenario

While attempting to sign in and configure Exclaimer Cloud using your Microsoft 365 credentials, you receive the following error message:

 Your Microsoft 365 account is already linked to an Exclaimer Cloud subscription. Use a different email account.

Reason

This error appears when the Microsoft 365 account is already linked to an existing or duplicate Exclaimer Cloud trial subscription. The duplicate subscription must be closed by Exclaimer before you can continue.

Resolution

Please submit a support ticket so our team can review and close the duplicate subscription associated with your Microsoft 365 account. Once this is resolved, you will be able to continue the setup.