Invoices fail to download in Apple Safari

Scenario

When using Safari, clicking Download on an invoice does not trigger any visible action or download.

Reason

The behavior is caused by Safari blocking pop-ups without making it obvious to the user.

Resolution

To resolve this issue, you need to manually enable pop-ups for the Exclaimer site.

To manually enable pop-ups:

1. Open the Exclaimer Invoices page.
    
2. Open Safari.
    
3. Select Safari menu, then select Settings...
   
   The Settings window is displayed.
    
4. Select the Websites tab. 
    

5. From the sidebar, under General, select Pop-up Windows. 

   The currently open website (<regionID>.signatures.exclaimer.net) should show up in the list.

   NOTE: See how to check the region ID for your subscription. 
6. Set the option to Allow. 
   
   
   _{Set Allow pop-ups for the website.}
    
7. Refresh the Exclaimer website and try downloading the invoice again.