Synchronize Disabled Accounts

Description

This feature enables Exclaimer to synchronize disabled accounts in Microsoft 365, such as shared mailboxes.  

Access to the menu

To access the Synchronize Disabled Accounts option:

1. Log into your Exclaimer account and launch your subscription.
   
   
2. From the header bar, open the Settings menu by selecting the cogwheel icon, then select Sender Management.
   
   
   _{The Settings menu is found under the cogwheel icon.}
   
   
3. Navigate to the Synchronize Disabled Accounts section. You may need to scroll.

Synchronizing disabled accounts

To synchronize disabled accounts:

1. Select Not Enabled to not synchronize disabled accounts in Microsoft 365. By default, this option is selected.
   
   For example: A university enrolls 10,000 new students every year, and have an active directory with 100,000 accounts in it. They have a policy to retain disabled accounts only for four years, after that the accounts are deleted. Syncing large numbers of disabled accounts causes performance issues, and sometimes legal and compliance implications. In this case, the university can select this option. 
   
   
2. Select Synchronize Disabled Accounts to synchronize disabled accounts in Microsoft 365.
   
   NOTE: Only Admins or Owner of the subscription have permissions to synchronize disabled accounts. For more information on roles and permissions, see User Management.
   For example: You are a user of a shared mailbox in an organization. You have configured elements within your signature template which use data from a disabled account. 
   Select this option to make sure that signatures are applied correctly to the shared mailboxes.
   
   
   _{The Synchronize Disabled Accounts radio buttons.}
   
   
3. Select SAVE to save the changes made.