SYMPTOMSUnder certain circumstances, changes to the Mail Utilities control file are not being noticed by the Exclaimer service and the features of Exclaimer continue to operate as if nothing had happened.
CAUSEOccasionally, the file system may not inform the Mail Utilities service that the control file has changed, or the monitoring thread in the service may abnormally terminate which causes Exclaimer to not notice the file has changed.
WORKAROUNDRestart the SMTP service to cause the Exclaimer system to be initialized from scratch.
Sometimes this is insufficient and an IISRESET needs to be performed. Please follow these steps to achieve this.
- Open a command prompt
- Issue the command IISRESET /TIMEOUT:180
- All versions of Mail Utilitie
Last Reviewed: 11th April 2005
Customer support service by UserEcho