Foreign characters are not displayed correctly

Scenario

In some rare cases, special and/or accented characters may not be displayed as expected when the message is received after a signature is appended.

Reason

The most likely cause is that the character set in Microsoft Outlook is not set to send outgoing messages in Unicode (UTF-8).

Resolution

Configure the character set in Microsoft Outlook to send outgoing messages in Unicode (UTF-8).

To do this:

1. In Microsoft Outlook, select File > Options.
   
   The Outlook Options window is displayed.
   
   
2. From the left-hand side options, click Advanced. 
   
   
3. Within the International options section, ensure that Automatically select encoding for outgoing messages is set to Unicode (UTF-8).
   
   
4. Click OK to save the changes.