Frequently Asked Questions
Please choose a topic below to get started.
For more information, see how you can view Gmail email headers.
For more information, see how you can generate a HAR file for troubleshooting.
This is useful to identify the shape and content of a message before and after it has been processed by Exclaimer Cloud.
This feature copies messages that match the Message Capture conditions and email the diagnostic data to the specified diagnostic recipient. Message capture does not interrupt mail flow; captured messages will still be delivered to the intended recipients.
For more information, see how you can enable Message Capture.
This is used to trace emails through Exchange Online based on defined criteria (for example, an email address, date range, delivery status, or message ID). Often this is required for a support query or troubleshooting mail flow issues within Microsoft 365.
Extended traces can sometimes take several hours to complete. You can check progress at any time from the Downloadable reports section on the Message Trace home page.
For more information, see how you can generate a Microsoft 365 extended message trace and How to generate a Google Workspace message trace.