Frequently Asked Questions
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- Configuration - Frequently Asked Questions
- Features - Frequently Asked Questions
- Manage Subscription - Frequently Asked Questions
- Purchase/Billing Exclaimer Cloud subscription - Frequently Asked Questions
- Security and Compliance - Frequently Asked Questions
- Signature Designer - Frequently Asked Questions
- Signature Rules - Frequently Asked Questions
- Support - Frequently Asked Questions
Signature Rules - Frequently Asked Questions
This means you can apply multiple signatures to a single email message using the server-side feature. For more information, see Advanced Rules for server-side signatures.
You may have defined different signatures containing:
- Contact details to be applied to everyone in your organization
- Promotional banner content to be applied only to the Sales team
- Regional disclaimer content (example: one for the UK team and one for the US team), to be applied only to external recipients
For client-side signatures, we suggest you create two templates - one that includes the disclaimer and the other without a disclaimer.
Yes, the order of your signatures affects which signature is processed next.
Signatures are processed from top to bottom, as displayed in the All Signatures tab. This also includes any folders you may have configured.
When an email message is processed, each signature is checked to see if it applies to the sender of the message, and if a match is found, that signature is applied.
If required, you can re-order them to change the processing sequence.
The next applicable signature is the next signature in the processing sequence (top to bottom) that matches the defined signature rules. If a match is found, that email signature is applied, the processing stops, and the message is delivered. If multiple email signatures can be applied, then the first signature in the sequence is used.
The easiest way to determine this is to run the Signature Rules Tester - the results will show which signature is applied to the email.
The rule Do not add this signature if the message contains will take priority.
For more information, see Advanced Rules.
See How are recipient rules processed?
The signature added to the email is formatted as HTML, as is the signature shown in the Signature Rules Tester. However, different email clients treat HTML differently - some will force extra spacing, whilst others ignore extra spaces.
Exclaimer Cloud uses the most compatible formats to create signatures, but occasionally there may be slight variations in layout. If you have any issues with the layout, please raise a support ticket with our Template Design team, who will be happy to help you.