Frequently Asked Questions

You can easily change the direction of the selected text within your signature by using the Text Direction functionality in Signature Designer.

When using Exclaimer Cloud, all emails with a signature applied are converted to HTML format.

This is behaviour by design.

Try splitting the disclaimer into separate text boxes. Use padding to provide smaller spacing.

We are currently updating the signature template library, but if you can't find a design that you like, we can build a signature for you.

We have a dedicated template services team who will be able to take a design you like or have in mind, and build it for your use within our products. 

Please note that this is a paid service; for more information, please see Email Signature Template Services.

Sometimes you notice that long pieces of text do not wrap when rendering as a bitmap - this is normal, and a warning message is displayed when setting bitmap rendering, prompting you that the text will not wrap until a fixed width has been set up.

This issue usually happens if you have set 10px on the text boxes instead of 10pt.

You can change this using the Font Size drop-down arrow.

Dark mode is an accessibility setting that changes the colour scheme of an interface, minimizing the amount of blue light to enhance readability and reduce eye strain. This is great for anyone who is light-sensitive and works late hours.
For more information, see How does dark mode affect email signatures?

Dark mode settings checks if the HTML has been set for background colour and font:

If a colour is set, the setting will reverse the colours; for example, black will change to white and white will change to black.

NOTE: This does not affect Plain Text Signatures.

Yes, of course!

The Exclaimer Template design team recommends using Custom fonts and Fallback fonts.

Yes, of course, you can!

However, please be aware that this will increase the number of templates you manage - depending on the text.

Alternatively, you can use the visibility settings if it's text, such as a quote (based on the user name).

If the {Telephone} field has been changed to a static number, the visibility is linked to Microsoft 365.

To resolve this issue - this field visibility needs to be changed to Always Visible.

Alternatively, if the {Telephone} field is not showing at all, check the data in Microsoft 365 – make sure the visibility is set correctly.

Unfortunately, the bitmap rendering process can cause quality issues. The cause is unknown.

If you are using a custom font or background image that is rendered as a bitmap, unfortunately, we cannot do anything about the quality here. We recommend you remove the custom font/background image.

Alternatively, you can use font stacks and break up the background into separate images and background colours, depending on what you are using.

Sometimes it can be tricky to add hyperlinks to text and ensure they are correctly applied.

If you are having issues, we recommend:

1. Save, then close the signature template.
2. Open the signature template again.
3. Highlight the text required, then within the properties window, click ADD HYPERLINK, and copy in the link.
4. Click OK to save the changes.
5. Check the preview with the cursor to see if the hyperlink has been set (by hovering over it) – you will notice the cursor will change to a hand shape.
   For more information, see Hints and Tips.

The main issue that causes this is where the recipient replies from their email account. The mail client they are using adds its own line-height value to the email signature, causing it to display with double-line spaces.

To resolve this issue, see how you can fix the extra line spaces appearing in your email signature?

Unfortunately, Outlook does not support image area mapping for the content composed within the body of the message in Outlook. This is the method by which hyperlinks are required to be added to objects rendered as bitmaps which, subsequently, is the method used to apply custom fonts to signatures.

However, you can use custom fonts via the Font Stack method.

If you are using a background image, you may be able to substitute this as a banner image or use a background colour and split the image into different parts as a suitable workaround.

NOTES:

- This issue does not affect messages where the signature has been applied by an Exclaimer Cloud 'In-transit' signature rule.

- This issue does not affect social media icons despite them being rendered as bitmaps (as area mapping is not used).

This issue occurs mainly to override the mail client behaviour.

To resolve this issue, you can do any one of these two options:

• Remove the hyperlink from the text you wish to show as blue and underlined, or
• Set blue and underline styles on the required text.

This happens because some mobile devices are designed to reduce the content of the entire email to Fit to Screen.

You may have noticed when opening an email that the content jumps from being a normal reading size to a much smaller size. This is because the email being sent has an element within it that is larger than the device screen size, so the mobile device reduces the whole email to fit on the screen.

See how you can resolve this issue.

By default, Outlook removes the empty text spaces as it recognizes these as extra line breaks, and it also saves space in the email.

In most cases, a message will be displayed at the top of the email to say that the extra line spaces have been removed.

We recommend using Padding to create the extra space you want in the signature - this is universally read by all mail clients and devices.

Mail clients such as Outlook, Gmail, Apple Mail and so on recognize when something should be clickable and, by default, change the style to blue and underline. See how you can resolve this issue.

Some devices, such as iPhones, do not have Calibri installed; therefore, they will default to Times New Roman. We suggest you use Font Stack for such issues.

For reasons unknown, sometimes underlines may not appear to be set.

To resolve this issue, you can:

• Clear the formatting and re-apply the underline.
  
  OR

1. Save the template, then close the template.
2. Remove the hyperlink, then re-apply the link back.

To resolve this: 

• Check alignments are set correctly.
• Check that padding isn't set at a weird place.
• Check for white space around the image file - remove this using an image editor on the original file.

To add a specific social media icon that is not in the Social Media Strip list provided in the Signature Designer toolbox - we recommend using the Image/Logo tool to import your custom icon.

Of course!

If you want to use a different logo/banner for different departments, you will need to use Conditional Visibility.

Typically, this issue is caused when an iOS device (Apple iPhone or iPad) is used to reply to an email. The mail client is designed to remove embedded images from the email and replace them with tags, such as '<image001.png>'.

The tag implies that the image has been removed from the email.

Mail clients such as Gmail cause embedded images to be sent as attachments and include them within the email signature.

You can stop this issue from occurring by using web-hosted images.

Some email clients ignore the Width and Height values set on the image(s) in the signature template and revert the image(s) back to the native image size.

See how you can resolve this issue.

This behaviour is the default behaviour for Google Workspace and is caused when the option Insert this signature before quoted text in replies and remove the “—“ line that precedes it is disabled.

See how you can resolve this issue.

When designing your signature template, it is essential to understand the pros and cons of using a background image vs background colour - for the differences, please see this page.

As tables and groups are very similar, it is essential to understand their differences - please see this page.

When designing your signature template, it is essential to understand the pros and cons of using custom fonts and font stacks for the differences, please see this page.

When Exclaimer Cloud receives messages in Plain Text format, it checks if a signature needs to be applied, and if it does, then automatically it converts them to HTML format before applying an HTML signature.

If a Plain Text message does not require a signature, it is not converted to HTML format.

Unfortunately, you cannot import an .HTML file directly into Exclaimer Cloud. You will need to build your template again using Exclaimer's drag-and-drop editor.

NOTE: Please get in touch with the Support team if you have any issues when working with the Exclaimer's drag-and-drop editor - we'll be happy to help!

To create or modify email signatures using Exclaimer Cloud, you must log in to the Exclaimer Cloud portal to access the Signature Designer.

Yes, of course. You can upload a user photo of any shape using the User Photo option. You can also bulk upload user photos into the Exclaimer Cloud portal for any user who would like one.

See how you can upload the user photo to your signature design. 

Unfortunately, this is not possible.

Exclaimer Cloud signatures display data in the same format as they are stored in the Azure Active Directory. Currently, there are no features available for data manipulation.

Embedded images are physically attached to the email or signature by uploading them from a local directory. These are sent with the email, which affects the email's file size.

For more information, see Embedded images vs hosted images in email signatures.

Web Hosted images are stored on a publicly facing web server, such as your company's web directory. The images are referenced in the email signature but never added to the email as a physical element.

For more information, see Embedded images vs hosted images in email signatures.

It would help if you considered how your customers view the emails you send them:

• If many of your customers use email clients like Outlook, then embedded images are the way to go.
• If many of your customers view your emails on mobile devices, we recommend using hosted images.
  
  

When designing your signature template, it is essential to understand the pros and cons of using a background image vs background colour - for the differences, please look at this page.

- A field is limited to the Microsoft 365 / Google Workspace fields and are displayed within {curly brackets}.

- Text is intended for static data such as field labels like "E:", Disclaimers, static hyperlinks and so on.

- Text can contain Fields to allow a mixture of static and dynamic information.

For more information, see Working with the Text signature element.