Purchase/Billing Exclaimer subscription - Frequently Asked Questions

What is the billing cycle when purchasing an Exclaimer subscription?

We understand that every company’s budget is different, so we offer two methods to help you pay easily and in a way that suits you: Yearly or Monthly.

Yearly payment: If you would like to pay for your Exclaimer subscription in one go, the easiest way is to use your credit/debit card to pay for the entire year.
Please mention this to your Exclaimer Account Manager when placing an order.

Monthly payment: You can pay for your Exclaimer subscription in 12 monthly installments. If you choose to pay using our 12-month planwe will charge you every month on the date that you upgrade to a paid plan.

Regardless of your payment plan, the amount taken from your account depends on the active number of Microsoft 365 users requiring email signatures to be added to their messages.
After payment has been taken, it may still take a few days before it appears on your account.
If you would like to know when your next billing date is or if there are recent charges that have been applied to your account, click Manage on your Active Subscriptions.

NOTE: Exclaimer does not store any credit/debit card details.
When you add a new payment card to your account, you are redirected to the Global Iris payment portal powered by RealEx Payments. This is one of the most secure e-commerce platforms for online payments using a 128-bit SSL Certificate.
Can I use a cheque to pay for Exclaimer - Signatures for Microsoft 365?

Unfortunately, Exclaimer does not accept cheques as an acceptable payment method.

We only accept credit/debit cards and purchase orders, depending on the size of your organization.

Can I use PayPal to pay for Exclaimer - Signatures for Microsoft 365?

Unfortunately, Exclaimer does not accept PayPal as an acceptable payment method.

We only accept credit/debit cards and purchase orders, depending on the size of your organization.

My payment got declined. 

In addition to checking that you have enough funds in your account, we recommend that you contact your bank or credit card company as soon as possible to find out why the payment was declined.

Also, please raise a ticket with Exclaimer Support.
(We will try to take payment from your credit/debit card three times every 24 hours) 

There can be various reasons why a payment is declined; some of the most common reasons are:

  • There may be a typo when entering the card number.
  • The date entered may not be correct.
  • The card may have expired.
  • There may be a typo when entering the Card Verification Code (CVC).
  • The card is not set up for international payments - this is only valid for Exclaimer overseas customers.
How much does Exclaimer - Signatures for Microsoft 365 cost?

The cost of Exclaimer - Signatures for Microsoft 365 subscriptions depends upon the number of active email users in your organization.
(A user is defined as an individual email address that gets a signature applied.)

You can either pay: 

  • Per-user per month basis, or as a
  • One-off yearly cost, and you only pay for the amount of active Microsoft 365 email users you need.

For further information, please visit our Pricing page or contact our Sales team to discuss your requirements and request a quotation.

What are Exclaimer licenses based on?
Exclaimer licensing is based on the number of active mailboxes in your organization.
(A mailbox is defined as an individual email address that gets a signature applied.)
You either pay on a monthly basis or yearly basis for licensing. 
I cannot update the payment method in the Exclaimer portal.

Only the subscription owner can add a payment method to their subscription. 

Other users cannot add a payment method even if they have Admin rights to the subscription.

Can I change my payment method?

Yes, of course, you can. 

From the Overview tab (in the dashboard), click Manage against the required subscription. Under Subscription details, click Change next to the Payment method.

NOTES:
- Only the subscription owner can add a payment method to their subscription. Other users cannot add a payment method even if they have Admin rights to the subscription.

-Exclaimer does not store any credit/debit card details.
When you add a new payment card to your account, you are redirected to the Global Iris payment portal powered by RealEx Payments. This is one of the most secure e-commerce platforms for online payments using a 128-bit SSL Certificate.
Where can I find more information about becoming an Exclaimer reseller and Not for Resale (NFR) license?
You can find out more information about becoming an Exclaimer reseller and Not for Resale (NFR) license using our Partner Portal.
Does Exclaimer work with Microsoft 365 purchased from GoDaddy?

Yes, Exclaimer is known to work where Microsoft 365 is purchased from GoDaddy.

Please ensure that you have an account with Global Admin permissions and access to Exchange Online for use during the setup of Exclaimer.

Is the Direct Debit option available in my country?

The Direct Debit option is available in the following countries:

  • Austria
  • Australia
  • Belgium
  • Canada
  • Cyprus
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Portugal
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • United Kingdom
  • United States
CAUTION!
For the Direct Debit transaction to work successfully, please make sure your bank account is in:

- the same currency as you have been invoiced, and

- the same currency as your country's participating direct debit payment scheme.