2022

What's New?

User Management
Exclaimer session timeout

Affects

Exclaimer Signature Marketing Cloud
Exclaimer Signature Management Cloud

Users

Exclaimer Administrators

Description

We have made a few updates:

• Admin users can now add other users as Admin
• The Portal user session timeout has been increased from 20 to 60 minutes

What's New?

Signature Search box 

Affects

Exclaimer Signature Marketing Cloud
Exclaimer Signature Management Cloud

Users

All users

Description

The following new enhancement is included in this release:

If you manage multiple signatures within numerous locations, you can easily search for a specific signature or folder - a Signature Search box is now always visible on the left-hand pane of the new UI.    

What's New?

User Photo (pagination)
New social media icon for 'TikTok' (Signature Designer)
Setup Wizard 

Affects

Exclaimer Signature Marketing Cloud
Exclaimer Signature Management Cloud

Users

All users

Description

The following enhancements are included in this release:   

• The User Photos feature now enables you to see the thumbnails of 50 users per page. 
  
  

• A new additional social media icon for 'TikTok' has been added to the signature designer.

• During configuration, when the automated steps of the wizard are completed -  if the focus is not retained, the browser tab flashes to make the user aware the process is completed.

What's New?

New Signature design templates

Affects

Exclaimer Signature Management Cloud

Users

All users

Description

Our Template Design team has been busy creating new signature templates to suit your requirements. Please take a look at the extensive selection of template designs you can choose from and start personalizing your signatures. 

What's New?

Apply Recipient Settings Client-Side

Affects

Exclaimer Signature Management Cloud

Users

All users

Description

We are excited to announce the Apply Recipient Settings Client-Sidefunctionality.

This option allows Client-Side signatures to change automatically based on the email recipient.

Previously, in Outlook, you had to manually change the (Internal and External) signatures based on the recipient. 

Now, the Outlook Add-in will detect the recipient's email address and automatically change the signatures.  

What's New?

Exclaimer - Alias Addresses

Affects

Exclaimer Signature Management Cloud

Users

All users

Description

You can now easily use email alias addresses and apply your signature to these emails.

All you have to do is enable the Alias Addresses option and within the Signature Designer insert a {Sender} field to use custom signatures for your email alias addresses.

What's New?

Engagement Analytics - Signature Banner Performance

Affects

Exclaimer Signature Marketing Cloud

Users

All users

Description

We have enhanced Engagement Analytics further and it now includes a new section called Signature Banner Performance. This shows the top 5 banners which have received the highest number of clicks within the selected date range. 

What's New?

Signature Usage Analytics - Download Report option
Signature Tester - position changed

Affects

Exclaimer Signature Marketing Cloud
Exclaimer Signature Management Cloud

Users

All users

Description

In the Signature Usage Analytics, we have added a Download Report option - with this, you can easily download a .csv file containing a list of all email addresses that did not have signatures imprinted within the selected timeframe. 

For easy visibility, we have changed the position of the Signature Tester. You can now easily find it on the left-hand pane, under Signatures.

What's New?

Feedback Analytics - Leaderboard and Export option

Affects

Exclaimer Signature Management Cloud

Users

All users

Description

We are excited to announce the following enhancements within the Feedback Analytics:

A Leaderboard section - this board provides you with a quick spotlight on your feedback performance based on the senders' within your organization.

An Export option - with this, you can easily export the feedback responses to a CSV file based on the selected date range. 

What's New?

Signature Designer - new layout within the toolbox

Appointments Power Up - Booking Subdomain

Affects

Exclaimer Signature Management Cloud

Users

All users

Description

In this release we have: 

• Added a Power Ups section within the Signature designer toolbox.
  It includes two options: Feedback and Meeting Booking.
  
  
• Added a Booking Subdomain field in the Appointments Power Up. A preview of the booking link now appears automatically below this field.

What's New?

Analytics Usage and Engagement - custom date range

Affects

Exclaimer Signature Marketing Cloud

Users

All users

Description

We have made further enhancements to the Analytics Usage and Engagement dashboards:

• You can now select a custom date range to view the analytics data. 
  
  
• The date format is displayed based on your selected language preference.
  
  
• Mailboxes with no Signatures now displays the number of email addresses processed but not imprinted within the selected timeframe.

  The calculation for this is: P - I = S
  

  Where,
  P= total unique email addresses in any event within the filter

  I = total unique email addresses in any imprint event within the filter

  S = total email addresses that were processed but not imprinted

We have also changed the titles of some of the options:

• Total Signature Views has become Total Signatures Sent.
  
  
• Mobile vs Desktop Signatures Applied has become Signature send method.
  
  
  • Mobile has become Applied in transit.
    
    
  • Desktop has become See before send.

What's New?

Import Signature
Export Signature 

Affects

Exclaimer Signature Management Cloud

Users

All users

Description

We are pleased to announce you can now easily Export and Import your signature templates within the Exclaimer new UI.

What's New?

Analytics Usage and Engagement - Internal/External drop-down list 

Affects

Exclaimer Signature Marketing Cloud

Users

All users

Description

Within the Analytics Usage and Analytics Engagement, we have added an Internal/External drop-down list. As required, you can select:

Internal to display data for all emails marked as internal only within the selected date range.

External to display data for all emails marked as external only within the selected date range. 

All Emails to display data for all emails - internal and external within the selected date range. 

What's New?

Analytics Feedback - Email Alert Notifications

Affects

Exclaimer Signature Management Cloud

Users

All users

Description

We've listened to your suggestions and implemented this feature within the Analytics Feedback - you can now enter the appropriate personnel email address who will receive email alerts for any response or comment notifications received. 

What's New?

Exclaimer renamed to Exclaimer Signature Management Cloud

New solutions:

Exclaimer Marketing Cloud 

Exclaimer Signature Appointments Power Up 

Exclaimer Signature Feedback Power Up 

Affects

All Exclaimer subscriptions

Users

All users

Description

Today we’re excited to unveil the exciting future of Exclaimer. Our brand new website is live alongside a new look and feel for Exclaimer.

In addition, we have launched Exclaimer Signature Marketing Cloud, a new solution that will allow you to further exploit the marketing potential of your email signatures, unlocking further means to use email signatures as a digital communications channel.

You can upgrade to the Exclaimer Signature Marketing Cloud and gain access to new advanced scheduling options, the ability to rotate through promotional banners and innovative means to manage user information. Additionally, you will benefit from analytics dashboards to track the effectiveness of your email signature strategy, including insight into campaign performance. In a global first, this solution also allows you to quantify the monetary value of email signature campaigns using the new Exclaimer Signature Equivalent Advertising Value metric.

Alongside the Exclaimer Signature Marketing Cloud, we are launching two Power Ups, the Exclaimer Signature Appointments Power Up and the Exclaimer Signature Feedback Power Up.

The Exclaimer Signature Appointments Power Up allows you to drag and drop a meeting booking button into your designs. These buttons allow your recipients a convenient opportunity to schedule meetings, phone calls and demonstrations with your staff, accessing their real-time availability in the process.

The Exclaimer Signature Feedback Power Up makes it easy to add surveys to your email signatures and use them to gather real-time feedback. Including these 1-click surveys allows customer experience leaders to accurately measure CSAT and NPS with higher response rates than alternatives helping to achieve sales, support and customer retention objectives. Better yet, real-time email alerts make it easy to action every piece of feedback with an appropriate response to the benefit of the customer. 

What's New?

Exclaimer - Send on Behalf

Affects

Exclaimer - Signatures for Microsoft 365

Users

All users

Description

You can now apply the signature of the individual you are sending on behalf of to your email messages - when signatures are applied using server-side. This is useful in situations where receptionists or admin staff are responsible for sending emails on behalf of others.

Previously, Exclaimer read and applied signatures based on the address in the Sender header; these messages always had the signature appended of the person actually sending the email.

Now, with the Send on Behalf option enabled, Exclaimer will look at the From header which contains the address of the user (or group/shared mailbox) for whom the email is being sent on behalf of. This results in the signature assigned to this mailbox being applied, generated using the user details for that mailbox.

What's New?

Exclaimer - Sender and Recipient rules support wildcards

Affects

Exclaimer - Signatures for Microsoft 365

Users

All users

Description

The Signature Senders and Signature Recipients now support the use of * wildcard. This feature can be useful in various scenarios, some of them are listed below:

• In large organizations where it is not convenient to enter hundreds of email addresses manually. 
  
  
• In organizations with multiple brands and many domains. Example: Let's assume your organization is called 'Greenorg' and it has many domains, such as Greenorg.com, Greenorg.de, Greenorg.fr. You can now easily add a logo or signature for anyone with the email address Greenorg.*  
  
  
• In organizations where you wish to use a specific signature for selected domains. Example: You may wish to use a specific German language signature for any email going to an email address ending in *.de

What's New?

Exclaimer User Details Upload via CSV

Affects 

Exclaimer - Signatures for Microsoft 365

Users

All users

Description

You can now easily upload user attributes or overwrite the existing data that is read from the Azure Active Directory. If you want individual users to edit their own contact details, then please see how users can manage their contact details. 

But, if you wish to make edits at a larger scale, then User Details Upload via CSV is the recommended option.

What's New?

Exclaimer User Photos bulk upload 

Affects 

Exclaimer - Signatures for Microsoft 365

Users

All users

Description

Previously, you could import user photos (one by one) to Exclaimer so that they could be added to the email signatures.

Now, with this release, you can easily import multiple user photos at once via the automatic user matching functionality based on file names. This means all user photo files are matched to the users by the name of the file against their Email Address or Display Name, as set in the Active Directory. 

What's New?

Exclaimer Editors">Editor role

Affects 

Exclaimer - Signatures for Microsoft 365

Users

All users

Description

We have been working hard, behind the scenes, to refine the Admin and Editor in the new UI. This is to make it easier for you to navigate and it provides an important step towards self-service.

When working with Exclaimer, there are two types of users to consider:

• Admin: These users can view and edit all folders and signatures; they can also add new folders and grant/remove folder access for Editors.
  
  
• Editor: These users cannot view/perform the configuration options and can only access signatures that are:
  - in the root folder (assuming that the root folder is set for global access) and
  - within folders to which they have been granted access.

Although all configuration sections, signatures and folders are displayed; but, if you are signed in as an Editor you will see a banner, at the top, with a message that some of the options are not available and can only be modified by an Exclaimer Administrator. For more information on permissions, see User Management.