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Exclaimer Cloud and Multi-Factor Authentication (MFA)

Payal Arya
  • Updated

Scenario

You'd like to know how Exclaimer Cloud works with Multi-Factor Authentication (MFA), aka Two-Factor Authentication (2FA).

Resolution

There are multiple scenarios where MFA relates to Exclaimer Cloud. Please click on the required scenarios listed below to go through the detailed description:

Do the client-side agents (Exclaimer Cloud Outlook Add-in and the Exclaimer Cloud Signature Update Agent) support MFA?

Yes, the Exclaimer Cloud Outlook Add-in and the Exclaimer Cloud Signature Update Agent utilize Microsoft authentication mechanisms that fully support MFA.

Will enabling MFA on the Global Admin account with which Exclaimer Cloud was configured will cause any problems?

No, enabling MFA on the Global Admin account with which Exclaimer Cloud was configured will not cause any problems. The Global Admin account is only necessary to grant permissions for the Azure AD apps that Exclaimer Cloud uses. The account is not retained as a service account.

Is it possible to enforce MFA on all sign-ins to Exclaimer Cloud?

Exclaimer Cloud uses MFA to authenticate sign-ins on a per-browser basis. The initial login will require MFA, but subsequent logins from the same browser will not require MFA authentication unless the browser data is cleared.

Exclaimer Cloud Portal users can choose to configure Microsoft or Google SSO for their account; however, it is not currently possible to enforce that these SSO options are used.