Description
User data from your Google Workspace directory is used to populate the contact details in your signature and can be used to control which users get which signature. To access this data for use in your signatures, you must perform a data synchronization.
NOTE: An automatic sync runs every 12 hours.
How to access it
To access the START SYNC option during the initial setup:
Pre-requisites: You must complete the Enable Access to Google Workspace process to enable synchronization.
- From the menu sidebar, expand Configuration, then select Connect to Google.
NOTE: Connect to Google is only available during the initial setup. Once you have successfully configured your Exclaimer - Signatures for Google Workspace subscription, this section will not be available. Configuration settings will be found in Manager User Data, Manage Mail Flow and Gmail Signatures.
- In the Synchronize User Contact Details section, locate the START SYNC button.
To access the START SYNC option after the initial setup:
- From the menu sidebar, expand Configuration, then select Manage User Data.
- Locate the Start Synchronization section.
The Manage User Data screen. The Start Synchronization section contains the relevant options.
To synchronize user contact details
REQUIRED! You must have Admin permissions to edit the synchronization options. Editors may only trigger a synchronization. For more information on roles and permissions, see User Management.
To synchronize user contact details:
- EITHER:
Select the Synchronize all users checkbox to synchronize the contact details of all members of your organization with Exclaimer.
OR
In the Synchronize only users in this group, enter the name of a mail-enabled security group. Select a group from the predictive text list. Only users in this group will be synchronized.
WARNING! Synchronizing a group will remove all existing user data for people outside this group. Only one group may be synchronized - add all relevant users to a group before starting a sync.
Enter a group name to enable the predictive text dropdown. Interface appearance may vary.
- Select START SYNC. The synchronization status is displayed in the Synchronize User Contact Details section and will be one of the following process messages:
In Progress - The synchronization is currently running.
Consent required - You have not completed the authorization process. Follow the steps to authorize your Exclaimer subscription for Google Workspace.
Failed - An unknown error has occurred. Submit a request to the Exclaimer Support team.
Once a sync has completed, the time and date of the most recent sync is displayed in place of a progress message. Allow up to three hours for a sync to complete.
Have you got a question? Take a look at our Frequently Asked Questions page.