How to setup the Sent Items Update feature

Relevant Products: Exclaimer Cloud - Signatures for Office 365

The Sent Items Update feature updates emails in the user's sent items folder allowing them to see the signature on sent emails. The message is as it would be displayed to the recipients.

This article consists of the following sections:

• Steps to activate the Sent Items Update feature.
• Steps to enable and grant permission to use the Sent Items Update feature.

Activating the Sent Items Update feature

Sometimes the Sent Items Update feature is not displayed within Exclaimer Cloud - in such scenarios, please contact the Exclaimer Sales team to correct this.

Once this is done, you will see a banner message at the top of the page when you access Exclaimer Cloud:

Granting permission to use Sent Items Update  

Once the Sent Items Update feature has been activated, it must be enabled in the Exclaimer Cloud settings.

To enable Sent Items Update:

1. Log in to Exclaimer Cloud.
   
   
2. Click on the activation banner at the top of the page, or navigate to the Settings option manually.
   
   
3. Within Settings, select the Mail Flow tab:
   
   
4. Under the Sent Items Update section (at the bottom of the page), click Grant permission & enable.
   
   
5. You are prompted to log in as a Global Administrator and you need to provide the required credentials.
    
   
   Note: The Global Administrator account is usually offered by default, but if not, select the Use another account option and enter details for the Global Administrator.
   
   
   
   
6. Now, the permissions request window is displayed with a list of permissions that Exclaimer Cloud will have when the Sent Items Update feature is enabled.
   
   
   Note: These permissions are required so that Exclaimer Cloud can access sent items for users and modify these messages with a new, updated signature.
   
   
   
   
7. Click Accept.
   
   The Sent Items Update feature is enabled and you are returned to the Mail Flow settings page. You will see a Disable option under the Sent Items Update section, which confirms that this feature is now active.
   
   Now, when a user sends an email and checks the message in their Sent items folder, they will see the message with their Exclaimer signature applied.