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How to uninstall Exclaimer Cloud from your G Suite environment

Zendesk API Admin
  • Updated

Relevant Product: Exclaimer Cloud - Signatures for G Suite

Scenario

You have been using Exclaimer Cloud - Signatures for G Suite, but now wish to remove this configuration from G Suite.

Resolution

The steps described here will stop Exclaimer Cloud - Signatures for G Suite applying signatures server-side (G Suite) and synchronizing signatures client-side (Gmail).

Note: This process does not remove existing signatures from Gmail, or restore any signatures that were present before Exclaimer Cloud - Signatures for G Suite was installed.


If you are sure that you wish to proceed, follow the steps described below (in 4 stages):

Stage 1: Removing the Exclaimer Cloud app

  1. Access the Google Admin Console: (https://admin.google.com).

  2. Select Apps.

  3. Select Google Workspace Marketplace apps:

    mceclip0.png

  4. Select Exclaimer G Suite:

    mceclip1.png

  5. Click DELETE APP:

    mceclip2.png

  6. Follow the on-screen instructions.
    Note: It may take up to 48 hours for Google to replicate this change to all data centres. During this period, Exclaimer may still be able to access your data.

Stage 2: Removing the Exclaimer Cloud Content Compliance Policy

  1. Access the Google Admin Console: (https://admin.google.com).

  2. Navigate to Apps > Google Workspace > Gmail > Compliance.

  3. Locate the Content compliance policy related to Exclaimer Cloud:

    mceclip3.png

  4. Click Delete to remove this policy.

  5. Click SAVE at the bottom of the window to confirm the changes made.
    Note: It may take up to 1 hour for Google to apply these changes.

Stage 3: Removing the SMTP Relay Service

  1. Access the Google Admin Console: (https://admin.google.com).

  2. Navigate to Apps > Google Workspace > Gmail> Routing.

  3. Locate the SMTP relay service policy, related to Exclaimer Cloud:

    mceclip4.png
  4. Click Delete to remove this policy.

  5. Click SAVE at the bottom of the window to confirm the changes made.
    Note: It may take up to 1 hour for Google to apply these changes.

Stage 4: Removing the Exclaimer Cloud host

  1. Access the Google Admin Console: (https://admin.google.com).

  2. Navigate to Apps > Google Workspace > Gmail > Hosts.

  3. Locate the Host related to Exclaimer Cloud:

    mceclip5.png

  4. Click Delete to remove the required host (there is no confirmation step for this).

  5. Click SAVE to confirm the changes made.
    Note: It may take up to 1 hour for Google to apply these changes.